package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 2

[Ricky Mackwan]

not able to view the launcher, only able to see the desktop background nothing else

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
Uname: Linux 3.13.0-35-generic i686
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ricky 1981 F.... pulseaudio
 /dev/snd/controlC1: ricky 1981 F.... pulseaudio
 /dev/snd/controlC0: ricky 1981 F.... pulseaudio
Date: Mon Sep 29 11:13:12 2014
DuplicateSignature: package:linux-image-3.13.0-36-generic:(not installed):subprocess new pre-installation script returned error exit status 2
ErrorMessage: subprocess new pre-installation script returned error exit status 2
HibernationDevice: RESUME=UUID=0ba51990-2a46-491b-89c5-a88a4905328a
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=1a682b64-1415-4c45-b789-9dfefad85b11 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
RfKill:

SourcePackage: linux
Title: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 2
UpgradeStatus: Upgraded to trusty on 2014-07-29 (61 days ago)
dmi.bios.date: 07/16/2006
dmi.bios.vendor: Intel Corp.
dmi.bios.version: MQ96510J.86A.0816.2006.0716.2308
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DG965RY
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD41691-205
dmi.chassis.type: 2
dmi.modalias: dmi:bvnIntelCorp.:bvrMQ96510J.86A.0816.2006.0716.2308:bd07/16/2006:svn:pn:pvr:rvnIntelCorporation:rnDG965RY:rvrAAD41691-205:cvn:ct2:cvr:

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]