chat notification doesn't work

Bug #1371527 reported by M. Kubelík
22
This bug affects 5 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Thunderbirg in the 14.04 stable has the chat feature. There is default chat notification enabled and sound notification enabled (Preferences/Chat - Show notification). I have this one checked.
When I setup new XMPP (Jabber) account and new message arrived to me, thunderbird doesn't notify me about that.
This makes the chat feature useless. I expect same notification as for new email.

This error is shown in the error console:

Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIAlertsService.showAlertNotification]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/chatNotifications.jsm :: Notifications._showMessageNotification :: line 57" data: no]
Source File: resource://gre/modules/chatNotifications.jsm
Line: 57

M. Kubelík (koubel)
description: updated
Revision history for this message
M. Kubelík (koubel) wrote :

Any comment from staff? The problem persists in current Thunderbird 3.1.2.
Because Thunderbird is default communication application in Ubuntu, using all its features without any obstacles is important. Chat is currently useless.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Revision history for this message
M. Kubelík (koubel) wrote :

Hey, It seems that this problem with chat notifications is gone. Notifications works fine in thunderbird 38.2.0 in supported LTS 14.04.
I don't know how it's possible, maybe someone accidentally fixed it, so keep it please.

Revision history for this message
Paul White (paulw2u) wrote :

Closing this bug report as issue was fixed some time ago. Anyone still seeing a problem with chat notifications should open a new report with "ubuntu-bug thunderbird" in a terminal so that their own log files are attached.

Changed in thunderbird (Ubuntu):
status: Confirmed → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.