Resuming after suspend I get only black screen

Bug #1363447 reported by Kabanov Dmitry
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I use Dell Precision T7500 machine.
My computer is suspended automatically.

When I push the power button to wake up the machine, I get only black screen.
I can't switch to another tty, probably, although I cannot confirm because of the black screen.

If I uncheck the checkbox "Require my password when waking from suspend", then my computer
wakes up correctly.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-35-generic 3.13.0-35.62
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
Uname: Linux 3.13.0-35-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: dima 2443 F.... pulseaudio
                      dima 3385 F.... pulseaudio
 /dev/snd/controlC0: dima 2443 F.... pulseaudio
                      dima 3385 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Aug 30 18:17:35 2014
InstallationDate: Installed on 2014-08-28 (1 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. Precision WorkStation T7500
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=ea44008f-03ed-4458-b4ff-08921d639431 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-35-generic N/A
 linux-backports-modules-3.13.0-35-generic N/A
 linux-firmware 1.127.5
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/20/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 06FW8P
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd04/20/2011:svnDellInc.:pnPrecisionWorkStationT7500:pvr:rvnDellInc.:rn06FW8P:rvrA01:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision WorkStation T7500
dmi.sys.vendor: Dell Inc.

Revision history for this message
Kabanov Dmitry (kabanovdmitry) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Kabanov Dmitry (kabanovdmitry) wrote :

Sorry for late reply.

I've upgraded my BIOS:

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A16
05/28/2013

The bug is still present. I wake up my computer. No image on the display. However, I can connect to the same computer through SSH. Probably it's a videocard problem. I use NVIDIA Corporation GF100GL [Quadro 5000] (rev a3)

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Kabanov Dmitry, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.17-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-a16
Changed in linux (Ubuntu):
importance: Low → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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