ubuntu don't read sd card on laptop sony vaio vgn-tz31xn

Bug #1362168 reported by MAX60
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I have installed (connnected online) ubuntu 14.04.1 on my sony vaio vgntz31xn:

the laptop don't read sd card with internal reader ricoh: It's not a problem hardware, because the reader go perfectly with windows.
This is the print of lspci:

09:04.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev ba)
09:04.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 04)
09:04.4 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 11)

I've tried all the patches found in web&forum, but they are all older than 2 years and no one goes on my laptop: someone are these:

http://goinggnu.wordpress.com/2009/11/12/read-your-sd-card-with-your-ubuntu-laptop/

http://forum.ubuntu-it.org/viewtopic.php?p=3705425#p3705425

http://sourceforge.net/projects/sdricohcs/

https://lkml.org/lkml/2007/10/1/375

http://ubuntuforums.org/showthread.php?t=766892

http://intr.overt.org/blog/?p=59

http://forum.ubuntu-it.org/viewtopic.php?f=47&t=522361&p=4634264&hilit=sd+ricoh#p4634264

Many of these cases have solved the problem updating the old version, but the newest doesn't work: it's strange.
I would some help, if it's possible: I'm not very expert of Ubuntu, but I'm sure to leave windows and I would learn how.
Thanks

---
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: massimo 1485 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f65ecb97-d8c1-4b71-aefb-27ff41a66e50
InstallationDate: Installed on 2014-08-12 (15 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140722.2)
MachineType: Sony Corporation VGN-TZ31XN_B
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=it
 TERM=xterm
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=cc70f8e1-9c7c-4a7f-87f8-e2dd6a57a27a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-35-generic N/A
 linux-backports-modules-3.13.0-35-generic N/A
 linux-firmware 1.127.5
Tags: trusty
Uname: Linux 3.13.0-35-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 02/07/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R0091N7
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR0091N7:bd02/07/2008:svnSonyCorporation:pnVGN-TZ31XN_B:pvrJ002YC52:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-TZ31XN_B
dmi.product.version: J002YC52
dmi.sys.vendor: Sony Corporation
---
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: massimo 1565 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f65ecb97-d8c1-4b71-aefb-27ff41a66e50
InstallationDate: Installed on 2014-08-12 (41 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140722.2)
MachineType: Sony Corporation VGN-TZ31XN_B
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=it
 TERM=xterm
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=cc70f8e1-9c7c-4a7f-87f8-e2dd6a57a27a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-36-generic N/A
 linux-backports-modules-3.13.0-36-generic N/A
 linux-firmware 1.127.6
Tags: trusty
Uname: Linux 3.13.0-36-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 02/07/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R0091N7
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR0091N7:bd02/07/2008:svnSonyCorporation:pnVGN-TZ31XN_B:pvrJ002YC52:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-TZ31XN_B
dmi.product.version: J002YC52
dmi.sys.vendor: Sony Corporation

Revision history for this message
Daniel Manrique (roadmr) wrote :

I'm moving this bug to the kernel, as it looks like a driver problem which is more kernel-related. The system is not certified so this is not related to the certification program.

Thanks!

affects: ubuntu-certification → linux (Ubuntu)
Revision history for this message
MAX60 (massimo-mancini) wrote :

Thank you: In effect, all the solutions that I have found were related to an old release of kernel (2.xx, and not the actual 3.xx).
Thanks again

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1362168

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: ubuntu14.04.1 don't read sd card on laptop sony vaio vgn-tz31xn

Did this issue occur in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc2-utopic/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
MAX60 (massimo-mancini) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
MAX60 (massimo-mancini) wrote : BootDmesg.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : CRDA.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : CurrentDmesg.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : IwConfig.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : Lspci.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : Lsusb.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcInterrupts.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcModules.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : RfKill.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : UdevDb.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : UdevLog.txt

apport information

MAX60 (massimo-mancini)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
MAX60 (massimo-mancini) wrote : Re: ubuntu14.04.1 don't read sd card on laptop sony vaio vgn-tz31xn

To Joseph Salisbury (jsalisbury)

This is an old issue, I have found some case on UBUNTU from 8.04 (http://ubuntuforums.org/archive/index.php/t-766892.html) to 12.04 (an other vaio, http://forum.ubuntu-it.org/viewtopic.php?f=47&t=522361 ), but never for a laptop like the mine.
I was sure that with the release 14 the problem was solved, but it is not so.

I' have tried to upstream the last kernel

 linux-headers-3.17.0-031700rc2-generic_3.17.0-031700rc2.201408251935_i386.deb

'kernel-unable-to-test-upstream'

Maybe the truth is that I am not able to operate.
this is the response message:

root@SONY:/home# sudo dpkg -i /linux-headers-3.17.0-031700rc2-generic_3.17.0-031700rc2.201408251935_i386.deb
dpkg: errore nell'elaborare l'archivio /linux-headers-3.17.0-031700rc2-generic_3.17.0-031700rc2.201408251935_i386.deb (--install):
 impossibile accedere all'archivio: File o directory non esistente
Si sono verificati degli errori nell'elaborazione:
 /linux-headers-3.17.0-031700rc2-generic_3.17.0-031700rc2.201408251935_i386.deb

penalvch (penalvch)
tags: added: latest-bios-r0091n7
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hello,
The error message shows that the package doesn't exist in your root "/" directory,
please download these files:
linux-headers-...-generic-..._i386.deb
linux-headers-....._all.deb
linux-image-...-generic-..._i386.deb

And use "cd" command in your terminal to switch to the directory where you put these files, then install them with "sudo dpkg -i" command.

For more instructions, please refer to the link in comment #4
Thank you!

Revision history for this message
MAX60 (massimo-mancini) wrote :

I've tried to install the first of your list, but it doesn't go.
the version downloaded was the latest, linux-headers-3.17.0-031700rc2-generic_3.17.0-031700rc2.201408251935_i386.deb
I've put it in a new directory, called headers317 but this is the response to command dpkg-i:

massimo@SONY:~$ cd '/home/massimo/Scaricati/headers317'
massimo@SONY:~/Scaricati/headers317$ sudo dpkg -i
[sudo] password for massimo:
dpkg: errore: --install richiede almeno un archivio di pacchetto come argomento

Usare dpkg --help per un aiuto sull'installazione e la rimozione dei pacchetti [*].
Usare "apt" o "aptitude" per un'interfaccia alla gestione dei pacchetti.
Usare dpkg -Dhelp per l'elenco delle opzioni di debug per dpkg.
Usare dpkg --force-help per l'elenco delle opzioni di forzatura.
Usare dpkg-deb --help per un aiuto sulla manipolazione dei file *.deb.

Le opzioni indicate con [*] producono output prolisso - creare una pipe con "less" o "more".
massimo@SONY:~/Scaricati/headers317

I need some other help, please: maybe I am in error when I try to launch the command:
A guide step by step could be helpful.
Thanks

Revision history for this message
MAX60 (massimo-mancini) wrote :

today the system have updated itself kernel, headers, firmware, image, etc, but the problem it is the same. the sd card reader doesn't go: please, help me.

Revision history for this message
MAX60 (massimo-mancini) wrote :

this is the actual situation with the command apport-collect 1362168

Revision history for this message
MAX60 (massimo-mancini) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
MAX60 (massimo-mancini) wrote : BootDmesg.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : CRDA.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : CurrentDmesg.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : IwConfig.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : Lspci.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : Lsusb.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcInterrupts.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : ProcModules.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : RfKill.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : UdevDb.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : UdevLog.txt

apport information

Revision history for this message
MAX60 (massimo-mancini) wrote : WifiSyslog.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : Re: ubuntu14.04.1 don't read sd card on laptop sony vaio vgn-tz31xn

Hi! I have a different Sony VAIO model but with the same reader. The is still an issue with Ubuntu 15.04. I can provide some additional info if needed. I did a dist-upgrade yesterday. Thanks

Revision history for this message
Mark909 (universi-ruler) wrote :

I tried with the latest mainline kernel (4.2 RC8) but the problem is still here.

Mark909 (universi-ruler)
summary: - ubuntu14.04.1 don't read sd card on laptop sony vaio vgn-tz31xn
+ ubuntu don't read sd card on laptop sony vaio vgn-tz31xn
Revision history for this message
Mark909 (universi-ruler) wrote : apport information

ApportVersion: 2.17.2-0ubuntu1.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: marco 1595 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=dc298e02-dbd1-44f4-8500-9c24e0028ea7
InstallationDate: Installed on 2015-08-28 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Sony Corporation VGN-G21VN_B
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-26-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-26-generic N/A
 linux-backports-modules-3.19.0-26-generic N/A
 linux-firmware 1.143.3
Tags: vivid
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 3.19.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/21/2007
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R0021N9
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR0021N9:bd08/21/2007:svnSonyCorporation:pnVGN-G21VN_B:pvrJ002SHP8:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-G21VN_B
dmi.product.version: J002SHP8
dmi.sys.vendor: Sony Corporation

tags: added: vivid
Revision history for this message
Mark909 (universi-ruler) wrote : AlsaInfo.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : CRDA.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : IwConfig.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : JournalErrors.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : Lspci.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : Lsusb.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : ProcEnviron.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : ProcModules.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : PulseList.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : RfKill.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : UdevDb.txt

apport information

Revision history for this message
Mark909 (universi-ruler) wrote : WifiSyslog.txt

apport information

penalvch (penalvch)
tags: removed: vivid
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