No proprietary driver available for nVidia GF117M [10de:1140] on 14.04

[Po-Hsu Lin]

CID: 201402-14677 Dell Vostro 3446

I'm not sure if this is expected behaviour, the proprietary driver does not available for the graphic card on this system under 14.04.1
08:00.0 3D controller [0302]: NVIDIA Corporation GF117M [GeForce 610M/710M/820M / GT 620M/625M/630M/720M] [10de:1140] (rev a1)

This will affect the hybrid graphic tests, I will mark this as a blocker

Steps:
1. Install 14.04 + update (3.13.0-34)
2. Try to install the proprietary driver by searching "driver" in the dash

Expect result:
* A proprietary nVidia driver available

Actual result:
* No proprietary driver available

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-34-generic 3.13.0-34.60
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1597 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1597 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
Date: Wed Aug 27 04:18:36 2014
HibernationDevice: RESUME=UUID=863c857d-be2d-4f0c-9116-343d3909f4f6
InstallationDate: Installed on 2014-08-27 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Vostro 3446
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic.efi.signed root=UUID=8954dce5-3f09-451d-9cb3-5bbbed643e9b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-34-generic N/A
 linux-backports-modules-3.13.0-34-generic N/A
 linux-firmware 1.127.5
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/24/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 00I010
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd02/24/2014:svnDellInc.:pnVostro3446:pvrNotSpecified:rvnDellInc.:rn00I010:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3446
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Po-Hsu Lin (cypressyew)]

Also affects 201404-14996 Dell Vostro 3546
with the same nVidia GF117M graphic card [10de:1140] on 14.04.1 (3.13.0-36)

[Alberto Milone (albertomilone)]

I'll need at least the following files (after you reproduce the error) to see what's going on:

1) /var/log/Xorg.0.log
2) /var/log/gpu-manager.log
3) the output of dmesg (the attached dmesg shows only nouveau)

[Po-Hsu Lin (cypressyew)]

Also affects 201402-14810 Vostro 20 3015

ubuntu@201402-14810:~$ lspci -nn | grep '\[03'
00:02.0 VGA compatible controller [0300]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0c)
01:00.0 3D controller [0302]: NVIDIA Corporation GF117M [GeForce 610M/710M/820M / GT 620M/625M/630M/720M] [10de:1140] (rev a1)

[Po-Hsu Lin (cypressyew)]

Verified with this again today,
on 201402-14677 Dell Vostro 3446 with 14.04 (3.13.0-34, nothing changed when I open this bug), the drivers are now available.

Also double confirmed this on 201211-12070 Dell Vostro 5460, drivers are available with 14.04.1 stock image + apt-get update.

I think we could safely close this bug.
Thanks!

[Michele Hallak (mhallak)]

Hi
I don't understand where is the correction.
I have the same problem:
1. Install Ubuntu 14.04.1 Fresh
2. No additional driver
3. Upgrade
4. Still No additional driver

What should I do?

Thanks

[Po-Hsu Lin (cypressyew)]

Hi Michele,
can you run the following commands in your terminal (Ctrl + Alt + t):
lspci -nn
uname -a
lsb_release -a

and paste the output to http://pastebin.ubuntu.com then paste the link back here?

Thanks

[Alberto Milone (albertomilone)]

@Michele: please post the output of the following command:

lspci -n

[Michele Hallak (mhallak)]

Sorry for the delayed answer:
Before upgrade:
robil@f35:~$ lspci -n
00:00.0 0600: 8086:0a04 (rev 09)
00:02.0 0300: 8086:0a26 (rev 09)
00:03.0 0403: 8086:0a0c (rev 09)
00:14.0 0c03: 8086:9c31 (rev 04)
00:16.0 0780: 8086:9c3a (rev 04)
00:16.3 0700: 8086:9c3d (rev 04)
00:19.0 0200: 8086:155a (rev 04)
00:1b.0 0403: 8086:9c20 (rev 04)
00:1c.0 0604: 8086:9c10 (rev e4)
00:1c.3 0604: 8086:9c16 (rev e4)
00:1c.4 0604: 8086:9c18 (rev e4)
00:1c.5 0604: 8086:9c1a (rev e4)
00:1d.0 0c03: 8086:9c26 (rev 04)
00:1f.0 0601: 8086:9c43 (rev 04)
00:1f.2 0104: 8086:282a (rev 04)
00:1f.3 0c05: 8086:9c22 (rev 04)
01:00.0 0805: 1217:8520 (rev 01)
02:00.0 0280: 8086:08b1 (rev 6b)
03:00.0 0302: 10de:1140 (rev a1)

robil@f35:~$ lspci -n
00:00.0 0600: 8086:0a04 (rev 09)
00:02.0 0300: 8086:0a26 (rev 09)
00:03.0 0403: 8086:0a0c (rev 09)
00:14.0 0c03: 8086:9c31 (rev 04)
00:16.0 0780: 8086:9c3a (rev 04)
00:16.3 0700: 8086:9c3d (rev 04)
00:19.0 0200: 8086:155a (rev 04)
00:1b.0 0403: 8086:9c20 (rev 04)
00:1c.0 0604: 8086:9c10 (rev e4)
00:1c.3 0604: 8086:9c16 (rev e4)
00:1c.4 0604: 8086:9c18 (rev e4)
00:1c.5 0604: 8086:9c1a (rev e4)
00:1d.0 0c03: 8086:9c26 (rev 04)
00:1f.0 0601: 8086:9c43 (rev 04)
00:1f.2 0104: 8086:282a (rev 04)
00:1f.3 0c05: 8086:9c22 (rev 04)
01:00.0 0805: 1217:8520 (rev 01)
02:00.0 0280: 8086:08b1 (rev 6b)
03:00.0 0302: 10de:1140 (rev a1)

robil@f35:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Haswell-ULT DRAM Controller [8086:0a04] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a26] (rev 09)
00:03.0 Audio device [0403]: Intel Corporation Haswell-ULT HD Audio Controller [8086:0a0c] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB xHCI HC [8086:9c31] (rev 04)
00:16.0 Communication controller [0780]: Intel Corporation Lynx Point-LP HECI #0 [8086:9c3a] (rev 04)
00:16.3 Serial controller [0700]: Intel Corporation Lynx Point-LP HECI KT [8086:9c3d] (rev 04)
00:19.0 Ethernet controller [0200]: Intel Corporation Ethernet Connection I218-LM [8086:155a] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation Lynx Point-LP HD Audio Controller [8086:9c20] (rev 04)
00:1c.0 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 1 [8086:9c10] (rev e4)
00:1c.3 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 4 [8086:9c16] (rev e4)
00:1c.4 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 5 [8086:9c18] (rev e4)
00:1c.5 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 6 [8086:9c1a] (rev e4)
00:1d.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB EHCI #1 [8086:9c26] (rev 04)
00:1f.0 ISA bridge [0601]: Intel Corporation Lynx Point-LP LPC Controller [8086:9c43] (rev 04)
00:1f.2 RAID bus controller [0104]: Intel Corporation 82801 Mobile SATA Controller [RAID mode] [8086:282a] (rev 04)
00:1f.3 SMBus [0c05]: Intel Corporation Lynx Point-LP SMBus Controller [8086:9c22] (rev 04)
01:00.0 SD Host controller [0805]: O2 Micro, Inc. SD/MMC Card Reader Controller [1217:8520] (rev 01)
02:00.0 Network controller [0280]: Intel Corporation Wireless 7260 [8086:08b1] (rev 6b)
03:00.0 3D...

[Michele Hallak (mhallak)]

After Upgrade:
robil@f35:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Haswell-ULT DRAM Controller [8086:0a04] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a26] (rev 09)
00:03.0 Audio device [0403]: Intel Corporation Haswell-ULT HD Audio Controller [8086:0a0c] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB xHCI HC [8086:9c31] (rev 04)
00:16.0 Communication controller [0780]: Intel Corporation Lynx Point-LP HECI #0 [8086:9c3a] (rev 04)
00:16.3 Serial controller [0700]: Intel Corporation Lynx Point-LP HECI KT [8086:9c3d] (rev 04)
00:19.0 Ethernet controller [0200]: Intel Corporation Ethernet Connection I218-LM [8086:155a] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation Lynx Point-LP HD Audio Controller [8086:9c20] (rev 04)
00:1c.0 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 1 [8086:9c10] (rev e4)
00:1c.3 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 4 [8086:9c16] (rev e4)
00:1c.4 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 5 [8086:9c18] (rev e4)
00:1c.5 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 6 [8086:9c1a] (rev e4)
00:1d.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB EHCI #1 [8086:9c26] (rev 04)
00:1f.0 ISA bridge [0601]: Intel Corporation Lynx Point-LP LPC Controller [8086:9c43] (rev 04)
00:1f.2 RAID bus controller [0104]: Intel Corporation 82801 Mobile SATA Controller [RAID mode] [8086:282a] (rev 04)
00:1f.3 SMBus [0c05]: Intel Corporation Lynx Point-LP SMBus Controller [8086:9c22] (rev 04)
01:00.0 SD Host controller [0805]: O2 Micro, Inc. SD/MMC Card Reader Controller [1217:8520] (rev 01)
02:00.0 Network controller [0280]: Intel Corporation Wireless 7260 [8086:08b1] (rev 6b)
03:00.0 3D controller [0302]: NVIDIA Corporation GF117M [GeForce 610M/710M/820M / GT 620M/625M/630M/720M] [10de:1140] (rev a1)
robil@f35:~$

robil@f35:~$ uname -a
Linux f35 3.13.0-55-generic #94-Ubuntu SMP Thu Jun 18 00:27:10 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

robil@f35:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.2 LTS
Release: 14.04
Codename: trusty

robil@f35:~$ lspci -n
00:00.0 0600: 8086:0a04 (rev 09)
00:02.0 0300: 8086:0a26 (rev 09)
00:03.0 0403: 8086:0a0c (rev 09)
00:14.0 0c03: 8086:9c31 (rev 04)
00:16.0 0780: 8086:9c3a (rev 04)
00:16.3 0700: 8086:9c3d (rev 04)
00:19.0 0200: 8086:155a (rev 04)
00:1b.0 0403: 8086:9c20 (rev 04)
00:1c.0 0604: 8086:9c10 (rev e4)
00:1c.3 0604: 8086:9c16 (rev e4)
00:1c.4 0604: 8086:9c18 (rev e4)
00:1c.5 0604: 8086:9c1a (rev e4)
00:1d.0 0c03: 8086:9c26 (rev 04)
00:1f.0 0601: 8086:9c43 (rev 04)
00:1f.2 0104: 8086:282a (rev 04)
00:1f.3 0c05: 8086:9c22 (rev 04)
01:00.0 0805: 1217:8520 (rev 01)
02:00.0 0280: 8086:08b1 (rev 6b)
03:00.0 0302: 10de:1140 (rev a1)

[Michele Hallak (mhallak)]

I'll be grateful for any help....I installed the NVIDIA driver manually and then lost the desktop (unity) after login... So I re-installed everything... all that several times.... SO I need new ideas.
Thanks

[Alberto Milone (albertomilone)]

Michele: can you reproduce the problem and attach the dmesg output, your /var/log/Xorg.0.log, /var/log/Xorg.0.log.old , and /var/log/gpu-manager.log , please?

[Michele Hallak (mhallak)]

Of course

[Michele Hallak (mhallak)]

The actual configuration of my computer is:
1. Fresh install of Ubuntu
2. Upgrade Ubuntu
That's the state of all the logs I attached.

I didn't re-try to install NVIDIA driver manually and therefore I didn't blackout nouveau. Next step would be: blackout nouveau, stop lightdm and install NVIDIA driver. But then, I am loosing the desktop.

[Alberto Milone (albertomilone)]

by "reproducing the problem", I meant installing the nvidia-331 package (do not use the installer from NVIDIA's website), letting the system crash, and collecting the logs for me.

Also, please do not try to blacklist nouveau. It's all done automatically. Simply type the following and reboot:

sudo apt-get install nvidia-331

Then collect the logs.

[Michele Hallak (mhallak)]

Hi
I did as you said: simply sudo apt-get install nvidia-331
I didn't loose the desktop but the "Additional Drivers" is missing.
However it seems that the driver was installed well!!!!!
I am attaching all the logs.
What command can I run to check that NVIDIA is properly installed and working?

It seems that I owe you a huge thank you.

Michele

[Michele Hallak (mhallak)]

Indeed, it seems that everything works apart of "Additional Drivers".
Thank you so much!

[Alberto Milone (albertomilone)]

yes, your gpu-manager.log says that the nvidia driver is enabled. I'm glad things work now.