Ubuntu 14.04.1 encounters bootloop some time after Grub

[Benjamin]

Dear all,

I have recently installed Trustry (14.04.1) on my Dad's laptop. The laptop was running Ubuntu 12.04 before without any issues. However, after installing, the system won't boot into Ubuntu. At some point after selecting 'Ubuntu' in Grub, the system reboots.

What should happen: Ubuntu boots normally, Dad is happy

What happens instead: Ubuntu bootloops, Dad is not-so-happy.

Specs: Samsung P560, Intel Core 2 Duo P8700 (2.53 GHz), 4 GiB RAM, Nvidia Geforce G9600M GS. The laptop also runs Windows 8.1 Pro in a Dualboot environment.

Unfortunately, since I cannot boot into Ubuntu on his laptop, I cannot provide detailed information about the running kernel, since it won't run altogether.

There is a very similar bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1309578, but this one affects only AMD CPUs.

Any ideas?

Cheers
Benjamin

PS: Please allow a bit of time for me to react, since I have to relay your suggestions to my Dad on the phone and guide him through the steps before I'll be able to answer. Thanks in advance for your patience.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1361263

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Are you able to boot if you select the "Recovery Mode" kernel from GRUB, which is under the "Advanced options for Ubuntu" option?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]