Ubuntu
linux package

pc restarts automatically

Bug #1359892 reported by Apidea on 2014-08-21

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Hello!
I have a problem shutting down the PC.
I state that the pc is new and I installed directly the version of ubuntu 14.04 and then of xubuntu 14.04.
When I turn it off after a few seconds (about 5 seconds) will restart on its own.
I did a lot of tests following the directions from the ubuntu forum (and others).

LINKS:
http://forum.ubuntu-it.org/viewtopic.php?f=9&t=583741
http://forum.ubuntu-it.org/viewtopic.php?f=9&t=584526&p=4633068#p4633068
http://www.hwupgrade.it/forum/showthread.php?t=2661759

However, I have not solved the problem because the pc was restarted always alone.
So they suggested I report the bug.

I also installed the upstream kernel, but the preoblema persists.

I'll post the results of lspci and lshw, and a video, in case they might be useful.

Thank you very much!

lspci
00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05)
00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
00:19.0 Ethernet controller: Intel Corporation Ethernet Connection I217-V (rev 05)
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5)
00:1c.3 PCI bridge: Intel Corporation 82801 PCI Bridge (rev d5)
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation B85 Express LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05)
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
02:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 04)

lshw
WARNING: you should run this program as super-user.
pc-fisso
    description: Computer
    width: 64 bits
    capabilities: ldt16 vsyscall32
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 3610MiB
     *-cpu
          product: Intel(R) Core(TM) i3-4330 CPU @ 3.50GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@0
          size: 800MHz
          capacity: 800MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 fma cx16 xtpr pdcm pcid sse4_1 sse4_2 movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm arat xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid cpufreq
     *-pci
          description: Host bridge
          product: 4th Gen Core Processor DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 06
          width: 32 bits
          clock: 33MHz
        *-display
             description: VGA compatible controller
             product: Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:43 memory:f0000000-f03fffff memory:e0000000-efffffff ioport:f000(size=64)
        *-multimedia:0
             description: Audio device
             product: Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:45 memory:f0434000-f0437fff
        *-usb:0
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB xHCI
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:40 memory:f0420000-f042ffff
        *-communication
             description: Communication controller
             product: 8 Series/C220 Series Chipset Family MEI Controller #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:44 memory:f0440000-f044000f
        *-network
             description: Ethernet interface
             product: Ethernet Connection I217-V
             vendor: Intel Corporation
             physical id: 19
             bus info: pci@0000:00:19.0
             logical name: eth0
             version: 05
             serial: d0:50:99:15:19:2c
             size: 100Mbit/s
             capacity: 1Gbit/s
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
             configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.3.2-k duplex=full firmware=0.13-4 ip=192.168.1.59 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s
             resources: irq:42 memory:f0400000-f041ffff memory:f043d000-f043dfff ioport:f080(size=32)
        *-usb:1
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB EHCI #2
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:16 memory:f043c000-f043c3ff
        *-multimedia:1
             description: Audio device
             product: 8 Series/C220 Series Chipset High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:46 memory:f0430000-f0433fff
        *-pci:0
             description: PCI bridge
             product: 8 Series/C220 Series Chipset Family PCI Express Root Port #1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:2000(size=4096) memory:dfa00000-dfbfffff ioport:dfc00000(size=2097152)
        *-pci:1
             description: PCI bridge
             product: 82801 PCI Bridge
             vendor: Intel Corporation
             physical id: 1c.3
             bus info: pci@0000:00:1c.3
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci subtractive_decode bus_master cap_list
           *-pci
                description: PCI bridge
                product: ASM1083/1085 PCIe to PCI Bridge
                vendor: ASMedia Technology Inc.
                physical id: 0
                bus info: pci@0000:02:00.0
                version: 04
                width: 32 bits
                clock: 33MHz
                capabilities: pci subtractive_decode bus_master cap_list
        *-usb:2
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB EHCI #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:23 memory:f043b000-f043b3ff
        *-isa
             description: ISA bridge
             product: B85 Express LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
        *-storage
             description: SATA controller
             product: 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 05
             width: 32 bits
             clock: 66MHz
             capabilities: storage ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:41 ioport:f0d0(size=8) ioport:f0c0(size=4) ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f060(size=32) memory:f043a000-f043a7ff
        *-serial UNCLAIMED
             description: SMBus
             product: 8 Series/C220 Series Chipset Family SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 05
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:f0439000-f04390ff ioport:f040(size=32)
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

VIDEO:
https://www.dropbox.com/s/frfa2mh9cxqswxs/VID-20140821-WA0000.mp4

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-34-generic 3.13.0-34.60
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: maria 1495 F.... pulseaudio
/dev/snd/controlC0: maria 1495 F.... pulseaudio
CurrentDesktop: XFCE
CurrentDmesg:
[ 5.578093] init: plymouth-upstart-bridge main process (1244) terminated with status 1
[ 5.578100] init: plymouth-upstart-bridge main process ended, respawning
Date: Thu Aug 21 18:47:20 2014
HibernationDevice: RESUME=UUID=a9075185-e0de-40c0-942b-a941ac9b20f9
IwConfig:
eth0 no wireless extensions.

lo no wireless extensions.
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-34-generic root=UUID=83e5b575-c27e-4c84-bbd5-ff19dca0fb0a ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-34-generic N/A
linux-backports-modules-3.13.0-34-generic N/A
linux-firmware 1.127.5
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/06/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.90
dmi.board.name: B85M Pro4
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.90:bd12/06/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnB85MPro4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Tags:

Revision history for this message

Apidea (g-piunti) wrote on 2014-08-21:

AlsaInfo.txt Edit (50.0 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (58.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (322 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (412 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (100 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (129.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (283.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (883.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-08-21: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed
tags:	added: trusty

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-08-21:

This could be firmware related.

How are you shutting down the system? Are you using the task bar button, running 'sudo poweroff' from a terminal, or are you using the power switch?

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete
tags:	added: kernel-da-key

Revision history for this message

Apidea (g-piunti) wrote on 2014-08-21: Re: [Bug 1359892] Re: pc restarts automatically

Il 21/08/2014 20:09, Joseph Salisbury ha scritto:
> This could be firmware related.
>
> How are you shutting down the system? Are you using the task bar
> button, running 'sudo poweroff' from a terminal, or are you using the
> power switch?
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Tags added: kernel-da-key
>
Hi,
I tried to shutting down the system in various ways:
I used power switch and from terminal "sudo shutdown -h now" and "sudo
poweroff"
but nothing, the problem persists (nothing error from terminal).
The PC is switched off for a few seconds and then come back on
automatically.

I also tried to edit the grub file "/etc/default/grub." by changing the
string

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash noapic nolapic"

but even this did not work.

looking forward to hearing from you soon,
Yours sincerely
Andrea

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-08-21:

Can you enter the BIOS settings and see if there is an option turned on causing this? One such option may be "Wake from LAN".

Revision history for this message

Apidea (g-piunti) wrote on 2014-08-21:

Bios_WakeOnLAN.jpg Edit (159.4 KiB, image/jpeg; name="Bios_WakeOnLAN.jpg")

Il 21/08/2014 22:09, Joseph Salisbury ha scritto:
> Can you enter the BIOS settings and see if there is an option turned on
> causing this? One such option may be "Wake from LAN".
>
Sure, I think I have found and it is disabled.

https://www.dropbox.com/s/qvbmorbcqtv2uio/IMG-20140821-WA0008.jpg

looking forward to hearing from you soon,
Yours sincerely
Andrea

Revision history for this message

Apidea (g-piunti) wrote on 2014-10-10:

Hi, I noticed that the state is still to incomplete.
Is it normal?
Do you need more information?

Looking forward to hearing from you soon,
Yours sincerely
Andrea

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-21:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc1-utopic/

Apidea (g-piunti) on 2014-10-22

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed
status:	Confirmed → Incomplete

Revision history for this message

Apidea (g-piunti) wrote on 2014-10-22:

I tested the latest upstream Kernel (3.18) and this bug is fixed.
Thanks a lot for help.

P.S.
Where i can add the tag 'kernel-fixed-upstream'

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-22:

#10

Can you also test the latest 3.13 upstream kernel, to see if the fix already made it's way to stable? It can be downloaded from:

kernel.ubuntu.com/~kernel-ppa/mainline/v3.13.11.9-trusty/

Revision history for this message

Apidea (g-piunti) wrote on 2014-10-23:

#11

Before installing 3.18, I tested 3.14.4 utopic
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14.4-utopic/
and the bug was not fixed.

Is it necessary that I test the latest 3.13 upstream?

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-27:

#12

The 3.13 and 3.14 stable trees are maintained by different maintainers, so it's possible that a fix may be in one and not the other yet. It would be helpful to test 3.13.11.9.

Revision history for this message

Apidea (g-piunti) wrote on 2014-11-06:

#13

I have now tested the 3.13.11.9 and the bug is not fixed.

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pc restarts automatically

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