Capcha has become impossible to read for those with vision trouble, need an alternative

Bug #1359440 reported by filker0
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-sso-client (Ubuntu)
New
Undecided
Unassigned

Bug Description

For some reason, Ubuntu Software Center became unable to log me into my "Ubuntu One" account (I had logged in using the same credentials a few hours earlier), but this is not a bug report for that. I tried to reset the password and it came back and told me the e-mail address was not recognized (I used the same e-mail address and password to log into the website to post this report). When I tried to create a new Ubuntu-One account using my usual e-mail address, I was unable to proceed because the "Capcha" images have become so hard to read there is no way, even with use of a magnifying glass, that I could make out the characters in the image (one of the more readable samples attached as a screenshot). I refreshed and tried again. And again. And again. Then I started counting. Over an hour, and 120 Capcha images later, I gave up and logged in via the website through a browser.

The problem is that the Capcha images have become so smeared and obscured that I am unable to decode any of them, it seems. An alternative to the Capcha images should be offered; solve a math or logic word problem, for example. I have a combination of vision problems, along with dyslexia. Reliance on Capcha without alternatives has made on-line activity a miserable experience much of the time. I can't post comments on many websites anymore, and now I can't even force Ubuntu Software Center to admit that my Ubuntu-One account already exists.

This is an accessibility issue, and should be addressed in a near-term future update of the software center.

Revision history for this message
filker0 (daniel-glasser) wrote :
Revision history for this message
filker0 (daniel-glasser) wrote :

Note that I was trying to reinstall previous apps, not use cloud storage; this is the "Single Sign-On" account that I also use for Launchpad.

dobey (dobey)
affects: software-center → ubuntu-sso-client (Ubuntu)
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