Mouse cursor corrupts when moving between screens

[Rob van der Most]

Often when moving between my primary and secondary screen, the mouse cursor gets corrupted. It often changes into a block with one or two lines, and when moving back and forth between the screens it turns back into a normal cursor again. However often it will also change into a cursor where it is sliced and the slices are in the wrong order. This does not resolve until I do a full reboot. Just restarting xorg is not enough.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-67.101-generic 3.2.60
Uname: Linux 3.2.0-67-generic x86_64
NonfreeKernelModules: fglrx
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: kwin
Date: Thu Aug 7 09:17:40 2014
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: kubuntu
DkmsStatus:
 fglrx, 13.101, 3.2.0-65-generic, x86_64: installed
 fglrx, 13.101, 3.2.0-67-generic, x86_64: installed
 vboxhost, 4.3.12, 3.2.0-64-generic, x86_64: installed
 vboxhost, 4.3.12, 3.2.0-65-generic, x86_64: installed
 vboxhost, 4.3.12, 3.2.0-67-generic, x86_64: installed
ExtraDebuggingInterest: No
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Cedar [Radeon HD 5000/6000/7350/8350 Series] [1002:68f9] (prog-if 00 [VGA controller])
   Subsystem: Dell Radeon HD 6350 [1028:2126]
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
JockeyStatus:
 xorg:fglrx - ATI/AMD proprietary FGLRX graphics driver (Proprietary, Enabled, In use)
 xorg:fglrx_experimental_13 - ATI/AMD proprietary FGLRX graphics driver (**experimental** beta) (Proprietary, Disabled, Not in use)
 xorg:fglrx_updates - ATI/AMD proprietary FGLRX graphics driver (post-release updates) (Proprietary, Disabled, Not in use)
MachineType: Dell Inc. OptiPlex 990
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-67-generic root=UUID=2907dd7f-3ed8-47e2-be7e-6cc888a836c0 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/02/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A13
dmi.board.asset.tag: 102735
dmi.board.name: 06D7TR
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.asset.tag: 102735
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA13:bd04/02/2012:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 990
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.7.12-0ubuntu4
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.52-1~precise1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.7
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.7
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.14
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build3

[Rob van der Most (rzb)]

Attached picture of corrupted mouse cursor.

[Rob van der Most (rzb)]

I tried different versions of fglrx. Both versions from default repo and for some time the latest and the beta versions from the AMD site.

[Rob van der Most (rzb)]

Does anyone have an idea what I could do about this. Maybe some logs or processes to check? This happens almost daily and is really starting to get annoying.

It mostly seems to happen if I move from my secondary to my primary screen past the bottom of the screen. It will first change into a long stretched cursor and then after alternating between both screens quickly it turns into a sliced cursor.

[penalvch (penalvch)]

Rob van der Most, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-990/drivers an update to your computer's buggy and outdated BIOS is available (A18). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]