Thunderbird just crashed in the middle of writing a message.

Bug #1351644 reported by Nikola M
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Virgin Thunderbird account 14.04.2 LTS 64bit.
Thunderbird 31 coming from Ubuntu updates. Xfce DE.
Writing message Thunderbirt just crashed and closed windows. Don't know what happend, suppose logs included with bug report could help.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: thunderbird 1:31.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia zfs zunicode zavl zcommon znvpair
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sima 3142 F.... pulseaudio
                      sima 3162 F.... panel-30-mixer
 /dev/snd/pcmC1D0p: sima 3142 F...m pulseaudio
BuildID: 20140721092545
Channel: Unavailable
Date: Sat Aug 2 18:51:45 2014
ForcedLayersAccel: False
InstallationDate: Installed on 2014-03-24 (130 days ago)
InstallationMedia: Ubuntu-Server 13.10 "Saucy Salamander" - Release amd64 (20131016)
IpRoute:
 default via 192.168.1.1 dev wlan0 proto static
 10.42.0.0/24 dev p5p1 proto kernel scope link src 10.42.0.1 metric 1
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.102 metric 9
PrefSources:
 prefs.js
 [Profile]/extensions/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js
 [Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js
 [Profile]/extensions/{df846912-2659-4705-acb0-8bc0c0520e1a}/defaults/preferences/lightbird.js
Profiles: Profile0 (Default) - LastVersion=31.0/20140721092545 (In use)
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to trusty on 2014-06-10 (53 days ago)
dmi.bios.date: 01/23/2009
dmi.bios.vendor: IBM
dmi.bios.version: IBM BIOS Version 1.45-[PAE145AUS-1.45]-
dmi.board.name: M11ip/M11ix
dmi.board.vendor: IBM
dmi.board.version: SVT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 7
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnIBM:bvrIBMBIOSVersion1.45-[PAE145AUS-1.45]-:bd01/23/2009:svnIBM:pnIBMeServer206m-[8485Z01]-:pvrIBMCORPORATION:rvnIBM:rnM11ip/M11ix:rvrSVT:cvnNoEnclosure:ct7:cvrN/A:
dmi.product.name: IBM eServer 206m -[8485Z01]-
dmi.product.version: IBM CORPORATION
dmi.sys.vendor: IBM

Revision history for this message
Nikola M (nikolam) wrote :
Revision history for this message
Nikola M (nikolam) wrote :

Just to add, I just triggered Thunderbird crashing, when opening Edit>Preferences... While Message writing window still had focus...

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Nikola,
Thank you for submitting this bug and reporting a problem with Thunderbird. You made this bug report in 2014 and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you run the following (only once):
apport-collect 1351644
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.
G

Changed in thunderbird (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

Changed in thunderbird (Ubuntu):
status: Incomplete → Expired
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