blank screen after suspend resume

Bug #1350910 reported by Displacer
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Fix Released
Low
Unassigned

Bug Description

Mouse and keyboard not working, still able to ssh into system and reboot. Xorg.0.log saved from ssh session after a problem appear attached.

WORKAROUND: It seems no problem with fglrx proprietary drivers.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Thu Jul 31 19:19:59 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7420G] [1002:9992] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:194e]
InstallationDate: Installed on 2014-07-06 (25 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP ProBook 455 G1
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=3cc3893f-1a34-4d21-8304-52e841a9dbef ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/05/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CPE Ver. F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 194E
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 91.0B
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CPEVer.F.21:bd09/05/2013:svnHewlett-Packard:pnHPProBook455G1:pvrA2018CD200:rvnHewlett-Packard:rn194E:rvrKBCVersion91.0B:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 455 G1
dmi.product.version: A2018CD200
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Jul 31 19:19:05 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.1
xserver.video_driver: radeon

Revision history for this message
Displacer (disinbox) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Displacer, thank you for reporting this and helping make Ubuntu better. As per http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5359417&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4059%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#BIOS an update to your BIOS is available (F.28). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. As well, you don't have to create a new bug report.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

description: updated
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Displacer (disinbox) wrote :

There is no .iso file in this executable after cabextrat, rom.cab and rom.bin only. Dont know how to upgrade bios in this case, are there any suggestions?

Revision history for this message
penalvch (penalvch) wrote :

Displacer, the = HP = section was written in 2009. I've just updated it to reflect this.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Displacer (disinbox) wrote :

This issue seems fixed in at least ubuntu 15.04 with 4.0.0-4 kernel or maybe even in an earlier kernel and ubuntu releases.

Changed in xorg (Ubuntu):
status: Expired → Fix Released
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