[HP EliteBook 8440p Notebook PC] Computer freezes and becomes unresponsive.

[SammyA]

Computer freezes and becomes unresponsive, mouse can still be moved, however you cannot change between programs or click on anything. Caps lock key takes very long time to respond, computer needs to be manually rebooted to recover from it.

Happens during normal usage at random times.

Computer is a HP EliteBook 8440p with NVIDIA graphics.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jul 31 11:55:32 2014
DistUpgraded: 2014-07-26 20:55:32,815 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 vboxhost, 4.3.14, 3.11.0-26-generic, x86_64: installed
 vboxhost, 4.3.14, 3.13.0-32-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation GT218M [NVS 3100M] [10de:0a6c] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:172b]
InstallationDate: Installed on 2014-01-21 (190 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP EliteBook 8440p
PccardctlStatus:
 Socket 0:
   3.3V
  16-bit
  PC Card
   Subdevice 0 (function 0) bound to driver "pata_pcmcia"
ProcEnviron:
 LANGUAGE=en_AU:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=86f8cb7c-ce4a-45f3-be89-71183bb652e8 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-07-26 (4 days ago)
dmi.bios.date: 06/02/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CCU Ver. F.0B
dmi.board.name: 172B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 30.2C
dmi.chassis.asset.tag: 017188-1
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CCUVer.F.0B:bd06/02/2010:svnHewlett-Packard:pnHPEliteBook8440p:pvr:rvnHewlett-Packard:rn172B:rvrKBCVersion30.2C:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8440p
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Jul 31 09:36:14 2014
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: nouveau

[penalvch (penalvch)]

SammyA, thank you for reporting this and helping make Ubuntu better. As per http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4095873&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4060%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#BIOS an update to your BIOS is available (F.13). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. As well, you don't have to create a new bug report.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

[SammyA (sda5150-w)]

Thankyou Christopher, will test this tonight (Aussie time) (need a smaller USB stick) and report back..
Note for others.. The firmware flash for this wont boot to USB if the stick is 4GB or larger.

[SammyA (sda5150-w)]

OK BIOS F13 installed... fingers crossed :-)

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]