video crashes

Bug #1348810 reported by shane
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

computer lock up

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 304.117 Tue Nov 26 21:25:36 PST 2013
 GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Fri Jul 25 15:57:53 2014
DistUpgraded: 2014-07-21 12:04:04,143 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation G86 [GeForce 8400 GS] [10de:0422] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: XFX Pine Group Inc. Device [1682:2312]
InstallationDate: Installed on 2013-02-20 (520 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: MSI MS-7252
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=b111b39c-d99f-4a11-83b2-5065edcbdf98 ro
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-07-21 (4 days ago)
dmi.bios.date: 09/06/2007
dmi.bios.vendor: MS-7252
dmi.bios.version: V5.6
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7252
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnMS-7252:bvrV5.6:bd09/06/2007:svnMSI:pnMS-7252:pvr1.0:rvnMSI:rnMS-7252:rvr1.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: MS-7252
dmi.product.version: 1.0
dmi.sys.vendor: MSI
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Fri Jul 25 07:44:36 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input Microsoft Natural® Ergonomic Keyboard 4000 KEYBOARD, id 8
 input Microsoft Natural® Ergonomic Keyboard 4000 KEYBOARD, id 9
 input Microsoft Microsoft Optical Mouse with Tilt Wheel MOUSE, id 10
xserver.errors:
 open /dev/dri/card0: No such file or directory
 open /dev/fb0: No such file or directory
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.15.1-0ubuntu2

Revision history for this message
shane (fossan1236-3) wrote :
Revision history for this message
penalvch (penalvch) wrote :

shane, thank you for reporting this and helping make Ubuntu better. As per http://www.msi.com/support/mb/K9NBPM2FID.html#down-bios an update to your computer's buggy and outdated BIOS is available (5.8). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-5.8
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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