14.04 repeatedly reboots when booting from USB

Bug #1348177 reported by Daniel Vielhaber
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

System:
  MSI FM2-A55M-E33 board
  AMD A10-5800K CPU
  Team Elite 8GB 1600 RAM
  Kingston SV300S37A/120G SSD
  Western Digital WD10EZEX 1TB HDD

This is a new build and I am trying to install Ubuntu for the first time. When I boot from USB, it boots up normally and then reboots the whole system after about 3-5 seconds. It seems to take longer to reboot if I am moving the mouse around or using the keyboard, but even then, I can only make it 3 screens into the install before it reboots.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1348177

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel Vielhaber (dvielha) wrote :

I cannot access terminal to run this command. The system reboots within a few second of booting up.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16-rc6-utopic/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: trusty
Revision history for this message
Daniel Vielhaber (dvielha) wrote :

Sorry, I'm not really sure how to do that but I don't think I can. The system reboots before I have time to really do anything. I can open terminal but it reboots after only a few seconds so I don't have time to do anything. This is a new computer so I dont have any OS on it at the moment. I am going to try to load 12.04 tonight.

tags: added: kernel-unable-to-test-upstream
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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