[MSI GE60-2OD] Fan not running

[Markov Dmitri]

Fan is not running on MSI GE60-2OD
No pwm fan was detect using by sensors-detect

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dmitri 2543 F.... pulseaudio
 /dev/snd/controlC1: dmitri 2543 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Jul 19 13:30:59 2014
HibernationDevice: RESUME=UUID=f0294589-0e8a-45d6-8431-6e8b48d8ee7a
InstallationDate: Installed on 2014-06-13 (35 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Micro-Star International Co., Ltd. GE60 2OC\2OD\2OE
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=00c049b4-de69-491d-9f68-addb19772fe1 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-32-generic N/A
 linux-backports-modules-3.13.0-32-generic N/A
 linux-firmware 1.127.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/27/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E16GCIMS.611
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: MS-16GC
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:0.B
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE16GCIMS.611:bd08/27/2013:svnMicro-StarInternationalCo.,Ltd.:pnGE602OC\2OD\2OE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16GC:rvrREV0.B:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
dmi.product.name: GE60 2OC\2OD\2OE
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Markov Dmitri (dmitri--13)]

Fan is worked in Windows nornal, but after Ubuntu installation it's not work automatically. I may turn on fan only using special button that turn fan on maximum.

UEFI is on(without CSM).

My fan is worked nornal when I start simple uefi shell.

[Markov Dmitri (dmitri--13)]

I updated my BIOS.

The result of comand "sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date" is

E16GCIMS.61C
07/02/2014

Nothing has changed. My fan not increase speed when CPU became hot(60 C or more). I try to detect my fan like pwm fan, but my fan not detected like pwm fan.

[penalvch (penalvch)]

Markov Dmitri, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.17-rc1

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Markov Dmitri (dmitri--13)]

Ok. I'll try to do it at nearest time.

[Markov Dmitri (dmitri--13)]

I installed mainline kernel

the result of comand "cat /proc/version" is below
Linux version 3.17.0-031700rc6-generic (apw@gomeisa) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201409211935 SMP Sun Sep 21 23:37:11 UTC 2014

I also manually activate intel pstate driver and intel rapl, so my laptop became colder. Also looks like that the fan start work normally, because I can here that it's work and I can here when it speed up. I installed thermald package and looks like it's work.

[penalvch (penalvch)]

Markov Dmitri, this wouldn't be Fix Committed as outlined in https://wiki.ubuntu.com/Bugs/Status .

Despite this, just to clarify, if you only installed the mainline kernel, not manually activated or installed anything, does the run?

[Markov Dmitri (dmitri--13)]

Sorry for status of the bug

No, it's not enought to install mainline, only after installing thernald and manual activating of rapl(it's not became active in current ubuntu kernel) and pstate all became ok.

[penalvch (penalvch)]

Markov Dmitri, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

[Markov Dmitri (dmitri--13)]

Ok, I do it.