Wacom Bamboo Pen and Touch doesn't wake from suspend

Bug #1342145 reported by Phill
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Wacom Bamboo Pen and Touch doesn't wake from suspend. This is a regression since Ubuntu 13.10.

Steps to reproduce: Wait for the computer to go into suspend due to inactivity. Wake the computer using the power button. Try using the pen - pointer does not move.

Workaround: Remove and re-insert the USB and observe pointer moves with pen.

Other Information:

The following error is recorded in the kernel log:

wacom 2-2.2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19

Removal and re-insertion, after which the device works, logs this:

usb 2-2.2: Manufacturer: Wacom Co.,Ltd.
input: Wacom BambooPT 2FG 4x5 Pen as /devices/pci0000:00/0000:00:1d.7/usb2/2-2/2-2.2/2-2.2:1.0/input/input44
input: Wacom BambooPT 2FG 4x5 Finger as /devices/pci0000:00/0000:00:1d.7/usb2/2-2/2-2.2/2-2.2:1.1/input/input45

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.55
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: phill 2460 F.... pulseaudio
 /dev/snd/controlC0: phill 2460 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jul 15 15:18:11 2014
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=7438ed9e-5099-4d5f-a0c4-a2acf41e41b3
InstallationDate: Installed on 2013-05-03 (437 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: System manufacturer V-P5G45
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=1fb8697a-7ed6-41e1-9a44-8c3728862ad7 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-30-generic N/A
 linux-backports-modules-3.13.0-30-generic N/A
 linux-firmware 1.127.4
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-05-21 (54 days ago)
dmi.bios.date: 05/18/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0405
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: V-P5G45
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0405:bd05/18/2009:svnSystemmanufacturer:pnV-P5G45:pvrSystemVersion:rvnASUSTeKComputerINC.:rnV-P5G45:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: V-P5G45
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Phill (phill.l) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
tags: added: latest-bios-0405
Revision history for this message
penalvch (penalvch) wrote :

Phill, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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