Nikon CoolPix 5600 camera not recognized

[Jean-Marc]

Hi,

My Nikon Coolpix 5600 camera is not automatically detected (no icon in the Launcher or in "Devices"). However it appears in Shotwell.
I can import photos from Canon A1000 IS camera with Shotwell but not from the Nikon (error message: Could not claim the USB device (-53))
All the other USB devices work (webcam, flash drives, external HDD, mouse and keyboard).

Ubuntu 14.04 LTS
shotwell 0.18.0-0ubuntu4.1
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: eunice 1512 F.... pulseaudio
 /dev/snd/controlC0: eunice 1512 F.... pulseaudio
 /dev/snd/controlC1: eunice 1512 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=cc08f480-3f55-4795-913e-9d4e75362876
InstallationDate: Installed on 2014-10-25 (624 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: HP-Pavilion WE277AA-ABF p6352fr
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-28-generic root=UUID=60a2137c-a8ce-4769-836b-2d1dbdd00d11 ro radeon.dpm=0 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-28-generic N/A
 linux-backports-modules-4.4.0-28-generic N/A
 linux-firmware 1.157.2
RfKill:

Tags: xenial
Uname: Linux 4.4.0-28-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (79 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/26/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.07
dmi.board.name: EVANS
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.02
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.07:bd01/26/2010:svnHP-Pavilion:pnWE277AA-ABFp6352fr:pvr:rvnPEGATRONCORPORATION:rnEVANS:rvr1.02:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: WE277AA-ABF p6352fr
dmi.sys.vendor: HP-Pavilion

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1340461/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Paul White (paulw2u)]

https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions suggest the prblem may be with the kernel.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1340461

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jean-Marc (m-balthazar)]

apport information

[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

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[Jean-Marc (m-balthazar)]

apport information

[Jean-Marc (m-balthazar)]

Hello,

And a snapshot of the message returned by Shotwell.

Thank you

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc7

[Jean-Marc (m-balthazar)]

Hello Joseph,

Yes, I think this issue happened after an update/upgrade but I don't remember the kernel version. The problem first appear with Ubuntu 14.04.

V4.7-rc7 is now installed on my computer and the bug is still present, same error message in Shotwell.

Thank you