[Toshiba Satellite L650-13C] Wireless often disconnects, signal strength doesn't maintain proper levels

Bug #1335646 reported by Patrik B.
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Low
Unassigned

Bug Description

SUMMARY: What happens is that the laptop often loses connection on a local wireless network that is properly set up. Other devices are connected to the same network without any issues even when the connection drops on my device. Even my Android phone maintains the connection nicely.

This occurs with random devices and random networks and is an ongoing issue that has lasted throughout many kernel cycles and needs to be addressed.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.54
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: inoki 2434 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Jun 29 18:57:26 2014
HibernationDevice: RESUME=UUID=840d11e6-004d-49d8-9e60-2b660f9c1ce1
InstallationDate: Installed on 2014-06-12 (16 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: TOSHIBA Satellite L650
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=5f0421c6-35ae-44ea-a80a-60c2dae71af1 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-30-generic N/A
 linux-backports-modules-3.13.0-30-generic N/A
 linux-firmware 1.127.4
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/01/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.80
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.80:bd09/01/2010:svnTOSHIBA:pnSatelliteL650:pvrPSK1EE-00Y007SK:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite L650
dmi.product.version: PSK1EE-00Y007SK
dmi.sys.vendor: TOSHIBA

Revision history for this message
Patrik B. (inoki-deactivatedaccount) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote : Re: Wireless often disconnects, signal strength doesn't maintain proper levels

Patrik Bubák, as per http://www.toshiba.pl/innovation/download_drivers_bios.jsp?LNG=20&service=CE an update to your BIOS is available (2.40). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. As well, you don't have to create a new bug report.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

description: updated
tags: added: bios-outdated-2.40
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
summary: - Wireless often disconnects, signal strength doesn't maintain proper
- levels
+ [Toshiba Satellite L650-13C] Wireless often disconnects, signal strength
+ doesn't maintain proper levels
Revision history for this message
Patrik B. (inoki-deactivatedaccount) wrote :

I've been testing extensively after flashing the BIOS to the latest version and it seems BIOS was the issue, because since then I haven't experienced anything from the before mentioned.

This can be closed.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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