[Lenovo ThinkPad Edge E540] Resume was not possible

[Lance]

Laptop is unable to resume afters suspend

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-29-generic 3.13.0-29.53
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: lance 2245 F.... pulseaudio
Date: Tue Jun 24 12:15:09 2014
HibernationDevice: RESUME=UUID=1752c3e5-9cd7-46c4-bc61-5e78c3d9a5ec
InstallationDate: Installed on 2014-06-21 (2 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
MachineType: LENOVO 20C6003QIX
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=90327f15-7f78-4af1-bb1a-da1e8eebbfd3 ro acpi_osi=Linux, acpi_sleep=nonvs quiet splash
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-29-generic N/A
 linux-backports-modules-3.13.0-29-generic N/A
 linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: J9ET87WW (2.07 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20C6003QIX
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 PRO
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrJ9ET87WW(2.07):bd05/13/2014:svnLENOVO:pn20C6003QIX:pvrThinkPadEdgeE540:rvnLENOVO:rn20C6003QIX:rvr0B98401PRO:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20C6003QIX
dmi.product.version: ThinkPad Edge E540
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Lance (lance36)]

Christopher,

i've updated the bios to 2.09 (had to boot into windows because i didnt have an empty CD handy)
and the behaivor remains the same: when i suspend under ubunty screen goes off, led start to blink and fans continue to spin, laptop wont wake up.
here's the output of the command you requested:

lance@Mojito ~ $ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
J9ET89WW (2.09 )
05/29/2014

[penalvch (penalvch)]

Lance, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[penalvch (penalvch)]

Lance, did this problem not occur in a release prior to 14.04?

[Lance (lance36)]

I tried yesterday with a 13.10 live CD, but resume did not work on that release either. will try again with sometning older (12.x?)

strangely enough, i have a colleague with the same laptop that dosen't seem to have any problem with the suspend funciontality under ubuntu 13.10. could it be something related with the module thinkpad_acpi?

[Lance (lance36)]

could be a duplicate of
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1331077

[penalvch (penalvch)]

Lance, could you please provide the missing information from https://wiki.ubuntu.com/DebuggingKernelSuspend ?

[Murat Asya (murat-asya)]

Hi guys,

Today I have buyed a new Lenovo ThinkPad Edge 540,

I have same issue about the suspending. It is tried on ubuntu 14.04.

My bios information:
-----------------
BIOS Information
 Vendor: LENOVO
 Version: J9ET91WW (2.11 )
 Release Date: 07/04/2014
 Address: 0xE0000
 Runtime Size: 128 kB
 ROM Size: 16384 kB
 Characteristics:
  PCI is supported
  PNP is supported
  BIOS is upgradeable
  BIOS shadowing is allowed
  Boot from CD is supported
  Selectable boot is supported
  ACPI is supported
  USB legacy is supported
  BIOS boot specification is supported
  Targeted content distribution is supported
  UEFI is supported
 BIOS Revision: 2.11
 Firmware Revision: 2.11
--------------------------------------------

When Usb3 is disabled on the bios, my laptop is suspended on success.

I think that this bug about disabled Usb3. Probably while system is ready to suspend, usb3 devices couldn't disable and system is crashed.

[penalvch (penalvch)]

Murat Asya, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

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