[Dell Inspiron 5547] AMD Radeon R7 M260 [1002:6900] Unable to resume from suspend with fglrx

[Po-Hsu Lin]

CID: 201401-14542 Dell Inspiron 5547

This system can be suspended, but it cannot resume from suspend with fglrx.
(Without the proprietary driver, which means run on the Intel GPU, suspend works fine with it)

Steps:
1. Install 14.04 + update (3.13.0-29) + fglrx (2:13.350.1-0ubuntu2)
2. Boot to desktop, suspend it with the option in the power menu
3. Wake it up by pressing the power button

Expected result:
* Suspend / resume should work.

Actual result:
* System suspended, but unable to resume properly, it will stuck on the login screen with fan running at full speed. Touchpad and caps Lock LED are not responding

Since we will need to test the hybrid graphic feature, and it needs the proprietary driver to switch between the integrated and discrete GPU, I will mark this bug as a blocker.

Debugging informatio:
ubuntu@201401-14542:~$ cat /proc/acpi/wakeup
Device S-state Status Sysfs node
P0P1 S4 *disabled
LID0 S3 *enabled
EHC1 S0 *enabled pci:0000:00:1d.0
XHC S0 *enabled pci:0000:00:14.0
PXSX S4 *disabled
RP03 S3 *disabled pci:0000:00:1c.0
PEGP S4 *disabled pci:0000:03:00.0
PEGA S4 *disabled
PEG0 S4 *disabled
PEGP S4 *disabled
PEG1 S4 *disabled
PEG2 S4 *disabled

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-29-generic 3.13.0-29.53
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1445 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 1445 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
Date: Fri Jun 20 06:48:41 2014
HibernationDevice: RESUME=UUID=202f89f5-b720-4ad7-b55e-dce344e24df1
InstallationDate: Installed on 2014-06-20 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Inspiron 5547
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=e692386d-a813-4051-8eb5-b1932c2214d1 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-29-generic N/A
 linux-backports-modules-3.13.0-29-generic N/A
 linux-firmware 1.127.2
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/12/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X18
dmi.board.name: 08KNCD
dmi.board.vendor: Dell Inc.
dmi.board.version: X01
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: X18
dmi.modalias: dmi:bvnDellInc.:bvrX18:bd02/12/2014:svnDellInc.:pnInspiron5547:pvrX18:rvnDellInc.:rn08KNCD:rvrX01:cvnDellInc.:ct8:cvrX18:
dmi.product.name: Inspiron 5547
dmi.product.version: X18
dmi.sys.vendor: Dell Inc.

[Anthony Wong (anthonywong)]

Alberto, is there any newer fglrx driver available for testing?

[Alberto Milone (albertomilone)]

it would help to see dmesg and /var/log/Xorg.0.log right after reproducing the problem (by accessing the machine through SSH).

@Anthony: you can try the following driver:
http://support.amd.com/en-us/kb-articles/Pages/Latest-LINUX-Beta-Driver.aspx

[Alberto Milone (albertomilone)]

and you can build deb packages with the following command:

./$NAME_OF_THE_INSTALLER --buildpkg Ubuntu/trusty

[Po-Hsu Lin (cypressyew)]

Also affect 201401-14528 Dell Inspiron 5447
An I+A system with the same graphic card
Log attached (retrieved via SSH)

[Po-Hsu Lin (cypressyew)]

The driver built with comment #3 and #4 could solve this resume-from-suspend issue.

[Alberto Milone (albertomilone)]

the only error relevant to fglrx that I can see is the following and happens when suspending:

[ 151.460770] <3>[fglrx:firegl_pplib_notify_event] *ERROR* PPLIB: PPLib Notify Event failed!
[ 151.460772] <3>[fglrx:firegl_pplib_notify_event] *ERROR* ulEventType = 00000002, ulEventData = 00000000

I'm not familiar with AMD's proprietary code though, so I'm not sure what's going on here.

[Chih-Hsyuan Ho (chih)]

@Po-Hsu, we would need more info on the system config when the issue is happening. With AMD's fglrx driver installed, can you help make sure what graphics mode (I or A) when the issue happens?

To find out which graphics module is in use:

aticonfig --pxl

To switch to Intel, run the following command and reboot:

sudo aticonfig --px-igpu

To switch to AMD, run the following command and reboot:

sudo aticonfig --px-dgpu

Please also include the /var/log/syslog file after failure happens. Thanks.

[Po-Hsu Lin (cypressyew)]

Hi Chih,
The "aticonfig --pxl" command shows:
"aticonfig: No supported adapters detected"
But from AMD Catalyst Control Center (amdccle), it says that the system in using the "High Performance GPU"

If switch to "Power-saving GPU" (Intel) by using amdccle, suspend / resume works fine

[Dario Cambié (dariocambie)]

I had the very same probem on a Toshiba Satellite L50-B-166 that has the same GPU.

I've installed the beta driver as suggested in #3 and the problem seems to be fixed now (just suspended and resumed successfully).

Note that to install that driver I needed to switch to the AMD adapter via amdcccle and reboot otherwise the installer believed no supported GPU were present.

I'd say fixed upstream.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Po-Hsu Lin (cypressyew)]

Verified on 201401-14542 Dell Inspiron 5547
With 14.04.1 stock image installed, the fglrx package is now 2:15.200-0ubuntu0.5
And it works with suspend. I will mark this bug as "Fix-Released"
Thanks