Sony 72" Display Causing Crash on Re-awake

Bug #1330259 reported by Adam Alt
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

I have hooked up my computer to two monitors. I have a ASUS graphics card with an HDMI and a DVI port. I have a DVI to HDMI adapter, so I have hooked that up to two Samsung 22" monitors through the HDMI inputs. This works fine.

But whenever I hook up the second monitor to my Sony 72" TV to watch movies on through the HDMI input, then we have issues. I have my Power settings to go to sleep after 30 minutes. So we'll be watching a movie on the tv streamed through a browser, and then after 30 minutes the computer will go to sleep. This is ok, but when I try to wake up the computer it seems frozen, and then shows a bunch of messages I can't understand on a black screen.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Jun 15 14:22:06 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DpkgLog:

ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
InstallationDate: Installed on 2014-05-03 (42 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Inspiron 3847
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/03/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 088DT1
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3847
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun Jun 15 13:40:59 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
 input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
 input Logitech USB Optical Mouse MOUSE, id 10
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: nouveau

Revision history for this message
Adam Alt (adamvaul) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Adam Alt, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-3847-desktop/drivers an update to your computer's buggy and outdated BIOS is available (A05). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-a05
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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