[Acer Aspire V5-132] Bluetooth not working

[Karl Kastner]

The bluetooth device is detected, but remains permanently down.

sudo hciconfig hci0 up
Can't init device hci0: Connection timed out (110)

lsusb
Bus 002 Device 003: ID 04f2:b3f6 Chicony Electronics Co., Ltd

hciconfig
hci0: Type: BR/EDR Bus: USB
 BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
 DOWN
 RX bytes:6 acl:0 sco:0 events:1 errors:0
 TX bytes:0 acl:0 sco:0 commands:3 errors:3

dmesg | grep -i -E blue
[ 17.929361] Bluetooth: Core ver 2.16
[ 17.929527] Bluetooth: HCI device and connection manager initialized
[ 17.930048] Bluetooth: HCI socket layer initialized
[ 17.930056] Bluetooth: L2CAP socket layer initialized
[ 17.930067] Bluetooth: SCO socket layer initialized
[ 19.525599] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 19.525606] Bluetooth: BNEP filters: protocol multicast
[ 19.525618] Bluetooth: BNEP socket layer initialized
[ 19.576208] Bluetooth: RFCOMM TTY layer initialized
[ 19.576229] Bluetooth: RFCOMM socket layer initialized
[ 19.576232] Bluetooth: RFCOMM ver 1.11

rfkill list 1
1: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no

hwinfo
USB 00.0: 11500 Bluetooth Device
  [Created at usb.122]
  Unique ID: 33sj.jwc6PpeB0GB
  Parent ID: ADDn.4Nx_qoDfSd7
  SysFS ID: /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4/1-1.4:1.0
  SysFS BusID: 1-1.4:1.0
  Hardware Class: bluetooth
  Model: "Lite-On Bluetooth Device"
  Hotplug: USB
  Vendor: usb 0x04ca "Lite-On Technology Corp."
  Device: usb 0x300b
  Revision: "0.01"
  Driver: "btusb"
  Driver Modules: "btusb"
  Speed: 12 Mbps
  Module Alias: "usb:v04CAp300Bd0001dcE0dsc01dp01icE0isc01ip01in00"
  Driver Info #0:
    Driver Status: btusb is active
    Driver Activation Cmd: "modprobe btusb"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #41 (Hub)

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-35-generic 3.8.0-35.50
ProcVersionSignature: Ubuntu 3.8.0-35.50-generic 3.8.13.13
Uname: Linux 3.8.0-35-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pia 2530 F.... pulseaudio
CRDA:
 country ID:
  (2402 - 2482 @ 40), (N/A, 20)
Date: Sat Jun 14 22:11:00 2014
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=20f8e431-4b59-496c-a5e7-22ec015a8c66
InstallationDate: Installed on 2014-04-29 (45 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Acer Aspire V5-132
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-35-generic root=UUID=03cafc64-f338-4a89-a079-0e44fc504bc6 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-35-generic N/A
 linux-backports-modules-3.8.0-35-generic N/A
 linux-firmware 1.106
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/04/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V2.05
dmi.board.name: Angel_CY
dmi.board.vendor: Acer
dmi.board.version: V2.05
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.05
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.05:bd09/04/2013:svnAcer:pnAspireV5-132:pvrV2.05:rvnAcer:rnAngel_CY:rvrV2.05:cvnAcer:ct9:cvrV2.05:
dmi.product.name: Aspire V5-132
dmi.product.version: V2.05
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Karl Kastner, thank you for reporting this bug to Ubuntu. Raring reached EOL on April 25, 2013.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases .

Is this problem reproducible in a supported release?

[Karl Kastner (kastner-karl)]

After upgrading to trusty, the bluetooth still does not work.

cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=14.04
DISTRIB_CODENAME=trusty
DISTRIB_DESCRIPTION="Ubuntu 14.04 LTS"

sudo hciconfig hci0 up
\Can't init device hci0: Connection timed out (110)

hciconfig
hci0: Type: BR/EDR Bus: USB
 BD Address: 28:E3:47:9F:C9:95 ACL MTU: 1022:8 SCO MTU: 183:5
 DOWN
 RX bytes:59 acl:0 sco:0 events:5 errors:0
 TX bytes:15 acl:0 sco:0 commands:12 errors:7

Entry in lsusb is: (The Chicony entry listed in the original report was incorrect, that is the webcamc.)
Bus 001 Device 004: ID 04ca:300b Lite-On Technology Corp.

The respective section from hwinfo is:
  P: /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
  N: bus/usb/001/004
  E: BUSNUM=001
  E: DEVNAME=/dev/bus/usb/001/004
  E: DEVNUM=004
  E: DEVPATH=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
  E: DEVTYPE=usb_device
  E: DRIVER=usb
  E: ID_BUS=usb
  E: ID_MODEL=300b
  E: ID_MODEL_ENC=300b
  E: ID_MODEL_ID=300b
  E: ID_REVISION=0001
  E: ID_SERIAL=04ca_300b
  E: ID_USB_INTERFACES=:e00101:
  E: ID_VENDOR=04ca
  E: ID_VENDOR_ENC=04ca
  E: ID_VENDOR_FROM_DATABASE=Lite-On Technology Corp.
  E: ID_VENDOR_ID=04ca
  E: MAJOR=189
  E: MINOR=3
  E: PRODUCT=4ca/300b/1
  E: SUBSYSTEM=usb
  E: TYPE=224/1/1
  E: USEC_INITIALIZED=93879

  P: /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4/1-1.4:1.0
  E: DEVPATH=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4/1-1.4:1.0
  E: DEVTYPE=usb_interface
  E: DRIVER=btusb
  E: ID_USB_CLASS_FROM_DATABASE=Wireless
  E: ID_USB_PROTOCOL_FROM_DATABASE=Bluetooth
  E: ID_USB_SUBCLASS_FROM_DATABASE=Radio Frequency ...

[penalvch (penalvch)]

Karl Kastner, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]