Doesn't boot after system update

Bug #1327620 reported by Joel Elias
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

I installed ubuntu 14.04 without any problems and then I gave the system update option. After all the packages were downloaded and stuf, I was asked to restart the system, but after that, it is not opening. I get a black screen with call traces after I choose Ubuntu in the grub.

This is the error message (http://i.imgur.com/cDGxB72.jpg)

I asked and was told that I can get it working by going to the old kernel which is what I did, upon which I could get into the ubuntu system again. I was also suggested to report the bug as a kernel bug.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1327620/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1327620

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joel Elias (joel-elias-333) wrote :

I am unable to run this command to get the logs as the new kernel kept crashing.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Joel Elias, please boot into the prior working kernel, and execute the following in a terminal:
apport-collect 1327620

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
importance: Undecided → Low
tags: added: needs-apport-collect needs-crash-log needs-upstream-testing
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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