[Asus S551LB] Networking disabled when starting from hibernation

[Karim Sonbol]

Sometimes when starting Ubuntu 14.04 after hibernation, networking is disabled. Checking "Enable Networking" has no effect.

This is the output of apt-cache policy network-manager:

network-manager:
  Installed: 0.9.8.8-0ubuntu7
  Candidate: 0.9.8.8-0ubuntu7
  Version table:
 *** 0.9.8.8-0ubuntu7 0
        500 http://eg.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
        100 /var/lib/dpkg/status
---
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: karim 4390 F.... pulseaudio
 /dev/snd/pcmC1D0p: karim 4390 F...m pulseaudio
 /dev/snd/controlC0: karim 4390 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=ef9f1ffe-354c-4678-87b6-23d905b28b19
InstallationDate: Installed on 2014-04-18 (49 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. S551LB
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=5e90a77e-a145-4fab-a643-017dd30261e6 ro resume=UUID=ef9f1ffe-354c-4678-87b6-23d905b28b19 quiet splash acpi=force vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-29-generic N/A
 linux-backports-modules-3.13.0-29-generic N/A
 linux-firmware 1.127.2
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
WifiSyslog:
 Jun 7 09:35:19 Karim kernel: [ 1284.457232] nouveau E[ PIBUS][0000:04:00.0] GPC0: 0x4188ac 0x00000001 (0x1a70822e)
 Jun 7 09:35:24 Karim kernel: [ 1289.492074] ACPI Warning: \_SB_.PCI0.RP05.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20131115/nsarguments-95)
 Jun 7 09:35:24 Karim kernel: [ 1289.492415] ACPI Warning: \_SB_.PCI0.RP05.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20131115/nsarguments-95)
 Jun 7 10:25:48 Karim kernel: [ 4315.481778] usb 2-1: USB disconnect, device number 2
 Jun 7 10:57:01 Karim kernel: [ 6190.234521] nouveau E[ PIBUS][0000:04:00.0] GPC0: 0x4188ac 0x00000001 (0x1a70822e)
_MarkForUpload: True
dmi.bios.date: 09/23/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: S551LB.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: S551LB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrS551LB.207:bd09/23/2013:svnASUSTeKCOMPUTERINC.:pnS551LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnS551LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: S551LB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1327498

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Karim Sonbol (karim-sonbol279)]

apport information

[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

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[Karim Sonbol (karim-sonbol279)]

OK, I will try the BIOS update. But something strange happened, the hibernate option disappeared completely! It's no longer in the menu in the top right corner, or the options that appear when pressing the power button. I think it might be caused by the last updates from Ubuntu.

[Karim Sonbol (karim-sonbol279)]

I updated the BIOS successfully, and this is the output of sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date:

S551LB.212
04/25/2014
But I still have the problem of missing hibernate option.

[penalvch (penalvch)]

Karim Sonbol, hibernate disappearing from the top right corner is a different bug for a different report, which you are welcome to file a new report about.

Focusing on this report's scope of "Networking disabled when starting from hibernation" are you able to successfully hibernate via a terminal:
sudo pm-hibernate

[Karim Sonbol (karim-sonbol279)]

sudo pm-hibernate doesn't work. It shut down the device but after starting it again and choosing Ubuntu from the grub menu, I got a black screen with a strange colored bar at the bottom. I had to turn it off manually by pressing the power button. Starting again, it logged into the system normally, without remembering any previously-open applications of course.

[Karim Sonbol (karim-sonbol279)]

I created another bug report for the problem of hibernate option disappearing, here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1327648

[penalvch (penalvch)]

Karim Sonbol, could you please test the latest upstream kernel available (the one all the way at the top, and not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc8

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Karim Sonbol (karim-sonbol279)]

I installed the latest mainline version, but it didn't appear in the boot menu. I installed this file:
linux-image-3.15.0-031500rc8-generic_3.15.0-031500rc8.201406012235_amd64.deb

[penalvch (penalvch)]

Karim Sonbol, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-utopic/ ? As per https://wiki.ubuntu.com/Kernel/MainlineBuilds one would want to install the following three files:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-utopic/linux-headers-3.15.0-031500-generic_3.15.0-031500.201406081435_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-utopic/linux-headers-3.15.0-031500_3.15.0-031500.201406081435_all.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-utopic/linux-image-3.15.0-031500-generic_3.15.0-031500.201406081435_amd64.deb

[Karim Sonbol (karim-sonbol279)]

Sorry, I didn't choose 'Advanced options for Ubuntu' the first time. Anyway, I installed the latest mainline kernel like you said. (v3.15-utopic)
sudo pm-hibernate now works! However, it didn't ask me for my username and password after waking from hibernation. I don't know if this is a new feature or a bug.
Can I keep using this kernel? I mean, will it be stable?

[penalvch (penalvch)]

Karim Sonbol, the next step is to fully reverse commit bisect the kernel in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Regarding using the mainline kernel please see https://wiki.ubuntu.com/Kernel/MainlineBuilds#Kernel.2BAC8-FAQ.2BAC8-DebuggingMainlineBuildsSupport.Does_the_kernel_team_support_the_mainline_kernel_builds.3F .

[Karim Sonbol (karim-sonbol279)]

Strangely enough, hibernation through sudo pm-hibernate is working properly on my original kernel version: '3.13.0-29-generic'! The original problem of networking disabled after hibernation haven't occurred yet, but like I said it only happens "Sometimes". I will try hibernation for some more time and let you know how it goes.

[Karim Sonbol (karim-sonbol279)]

Till now, I haven't had the problem of Networking disabled again. So, I guess it's fixed now :)

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]