[ASRock ION 330] Cannot turn on PC after hibernating Lubuntu 14.04 LTS

Bug #1324922 reported by Jens
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

My nettop PC (ASrock ION330) occasionally shuts down into a state out of which I can only recover it by removing the BIOS battery (and inserting it again after a minute). The power button doesn't work, all three LEDs on the keyboard are lit up (but the power LED isn't), the whole system seems to be off but frozen in a state where it cannot be turned on again. I have tried to narrow this problem down to the hibernation process (and not some other utility running before or after hibernation) by editing `/etc/acpi/powerbtn.sh` and replacing its contents with

    sudo pm-hibernate
    exit 0

so I know it is actually running the hibernation process when I press the power button. And every now and then it actually works, but just as often I have to kill the BIOS battery.

I have looked for a newer BIOS version (just in case it's the mainboards
power management going berserk) but I seem to already have much newer
versions than available at http://www.asrock.com/nettop/overview.asp?Model=ION%20330&cat=Download&os=BIOS, where the newest version is from 9/7/2009:

    $ sudo dmidecode
    ...
    BIOS Information
        Vendor: American Megatrends Inc.
        Version: P1.10
        Release Date: 11/24/2009
    ...

I have tried replacing the `nvidia` GPU driver with the OSS `nouveau`
driver, but the problem still occurs (and the nouveau driver is too unstable, hibernating crashes it reliably after resume).

I have also updated to the newest mainline kernel (see below) and this does not help - it only makes the problem appear more reliably, every single hibernation process triggered it (instead of only sometimes).

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anna 1819 F.... pulseaudio
Date: Fri May 30 14:47:12 2014
HibernationDevice: RESUME=UUID=c6e88eb1-fc96-4730-a7a8-f419af85e0ee
InstallationDate: Installed on 2014-05-16 (13 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64+mac (20140417)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 002: ID 04b4:8081 Cypress Semiconductor Corp.
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=45548f81-8c13-472c-94ef-ce8d492ef0ea ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127.2
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/24/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.10
dmi.board.name: AMCP7AION-HT
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.10:bd11/24/2009:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnAMCP7AION-HT:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Revision history for this message
Jens (jens-launchpad-net) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: Cannot turn on PC after hibernating (Lubuntu 14.04 LTS)

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc7-utopic/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
penalvch (penalvch)
tags: added: bios-outdated-1.60
description: updated
summary: - Cannot turn on PC after hibernating (Lubuntu 14.04 LTS)
+ [ASRock ION 330] Cannot turn on PC after hibernating Lubuntu 14.04 LTS
Revision history for this message
Jens (jens-launchpad-net) wrote :

I have since tried the OSS nouveau driver, but it does not change anything when suspending.

tags: removed: bios-outdated-1.60
Revision history for this message
Jens (jens-launchpad-net) wrote :

Christopher, why did you remove half of my bug description and why did you tag the bug "bios-outdated" when the installed version of the BIOS is newer than the one available on the manufacturers website?

description: updated
tags: added: kernel-bug-exists-upstream
Revision history for this message
Jens (jens-launchpad-net) wrote :

Tested mainline kernel, bug still appears (plus a number of others - countless apparmor errors, system hibernating again (automatically) after resuming, etc).

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Test with newer development kernel (3.13.0-24.46)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

  With the recent release of this Ubuntu release, would like to confirm if this bug is still present. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.13.0-24.46
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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