0bb4:0f64 [Acer Aspire 5733Z] HTC One phone not recognised as MTP dvice

[David Moncur]

When I connect my phone to a USB port, the phone reports an MTP connection but the device does not appear as part of my Ubuntu filesystem . Syslog shows :

May 26 11:28:56 ubuntu-1 kernel: [ 1409.236516] usb 2-1.2: new high-speed USB device number 23 using ehci-pci
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329840] usb 2-1.2: New USB device found, idVendor=0bb4, idProduct=0f64
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329849] usb 2-1.2: New USB device strings: Mfr=2, Product=3, SerialNumber=4
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329854] usb 2-1.2: Product: Android Phone
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329859] usb 2-1.2: Manufacturer: HTC
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329864] usb 2-1.2: SerialNumber: FA387W901955
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331271] cdc_acm 2-1.2:1.2: This device cannot do calls on its own. It is not a modem.
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331369] cdc_acm 2-1.2:1.2: ttyACM0: USB ACM device
May 26 11:28:56 ubuntu-1 mtp-probe: checking bus 2, device 23: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2"
May 26 11:28:56 ubuntu-1 mtp-probe: bus: 2, device: 23 was not an MTP device

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: david 2082 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon May 26 11:28:25 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=387f0c14-f531-49b3-824f-78d274ccc97c
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2012-06-26 (698 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Acer Aspire 5733Z
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=757faa4f-41b4-4ab9-b24e-7c4b094e4518 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127.2
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 11:28:40.081: The udisks-daemon is running (name-owner :1.74).
UpgradeStatus: Upgraded to trusty on 2014-05-26 (0 days ago)
dmi.bios.date: 11/07/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 5733Z
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias: dmi:bvnAcer:bvrV1.07:bd11/07/2011:svnAcer:pnAspire5733Z:pvrV1.07:rvnAcer:rnAspire5733Z:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire 5733Z
dmi.product.version: V1.07
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc7-utopic/

[David Moncur (davi9)]

kernel-bug-exists-upstream

[David Moncur (davi9)]

Tested on 3.15-rc7 as requested - same error shown in syslog

[Joseph Salisbury (jsalisbury)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

  With the recent release of this Ubuntu release, would like to confirm if this bug is still present. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

[David Moncur (davi9)]

Carried out
    sudo apt-get update
    sudo apt-get dist-upgrade
as requested.
GRUB-loaded 3.13.0-24 as I assumed the above simply upgraded that release.
uname -a showed
Linux ubuntu-1 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
Altered the tag to shw #47 instead of #46
Still the same error in syslog.
Does Ubuntu need an HTC plugin to support the One as an MTP device ?