cannot resume from suspend Ubuntu 14.04

[pramathesh ambasta]

This is on a clean install of Ubuntu 14.04. The other bug report on this issue which comes close is an old one (Ubuntu 7.04 in filed in 2009). Hence a new bug

No matter which method I use to suspend - shutting the lid or using the options in the session indicator, ubuntu 14.04 does not resume after suspend.

This is also true no matter which desktop environment I am in - I have three: Unity, gnome-desktop and cairo-dock.

Steps to reproduce:

1. Shut lid: suspend is initiated

2. press power button on notebook to resume, the bluetooth, wireless lights etc. are shining suggesting that the notebook is trying to resume

3. But no, it does not resume.

4. Power off completely and power on again

Pinging to the notebook from another device when in the above state results in an "unreachable" error.

Substitute Step 1 for suspending from main shutdown/session menu: result is the same

It has been the same on my notebook since 11.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: pm-utils 1.4.1-13
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
Date: Thu May 15 16:29:34 2014
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_IN:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: pm-utils
UpgradeStatus: No upgrade log present (probably fresh install)

[Edward (edwardtisdale-2004)]

I was having this problem on Lubuntu 14.04, but just found a package called hibernate rather than pm-hibernate, and it works perfectly.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

pramathesh ambasta, could you please execute the following via a terminal in order for the necessary debugging information to be attached:
apport-collect 1319778

[pramathesh ambasta (pramathesh-ambasta)]

Sorry, bu in the meanwhile I have upgraded my machine :) I no longer have the earlier one so it won't be possible for me to do what you are saying.

On my new notebook (HP Probook 43) suspend and hibernate both work like a charm

[penalvch (penalvch)]

pramathesh ambasta, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1319778/comments/5 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[pramathesh ambasta (pramathesh-ambasta)]

Sorry for creating this confusion but my colleague has the same hardware and Ubuntu 14.04 running. Would it work if I tried on that machine? Given that the bug exists, it would be good to have a solution

[penalvch (penalvch)]

pramathesh ambasta, if the problem is reproducible with your colleague's hardware, please have them file a new report via a terminal:
ubuntu-bug linux