new installation of 14.04LTS, no panel or launcher

[ealthuis]

In reference to bug # 2304568, lost launcher and panel in 14.04LTS Beta2,

I ended up sending the motherboard for repairs. This has been repaired and installed as of today. I also installed a brand new 120GB SSD upon which I installed a newly downloaded version od 14.04LTS. I kept my /home on another drive, but for that it is essentially a new installation. System started, asked for password and at that time the panel was visible with date, time and the shutdown button. After entering password system came up without launcher and also without panel. I changed density on the screen just incase launcher was off the screen, no luck.

This now has become a serious problem, as I cannot acces any of the files on my hard diks, nor can I use this system for any work.

I also do not know how I can send any bug info other than this description, I have no access to Terminal, only "all settings" is available and all icons do their job when requested.

I would really appreciate it if this were looked in quickly.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
EcryptfsInUse: Yes
GraphicsCard:
 Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Gigabyte Technology Co., Ltd Device [1458:d000]
InstallationDate: Installed on 2014-05-13 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Gigabyte Technology Co., Ltd. B85-HD3
Package: unity 7.2.0+14.04.20140423-0ubuntu1.2
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_CA:en
 TERM=linux
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=6a5180e0-a20b-4d2e-8d18-f6b95e329bd7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Tags: trusty trusty trusty ubuntu
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 04/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd04/09/2014:svnGigabyteTechnologyCo.,Ltd.:pnB85-HD3:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB85-HD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: B85-HD3
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Tue May 13 13:38:58 2014
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2

[ealthuis (ealthuis)]

By plugging in a USB SSD, I now have autilus and access to all my files,, but still no access to Firefox or any other app.

[ealthuis (ealthuis)]

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[ealthuis (ealthuis)]

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[ealthuis (ealthuis)]

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[ealthuis (ealthuis)]

Having created this apport I expect a quick reaction to the problem as well as a solution.

This may sound impertinent, but I have been hanging on this for over a month, that time includes repairs to the motherboard.

[ealthuis (ealthuis)]

Almost a full day has gone by, and nobody has even bothered to respond to this to me major problem.

I do have access to a command line, all I need is the required commands to start Unity and keep it running.

Is that too much to ask for?

[Andrea Azzarone (azzar1)]

Is this still a problem? Sorry for the late answer but sometimes bugs get lost!

[ealthuis (ealthuis)]

Yes, very much so, there is one question, 258578 and a bug report 1399302, both describe in detail what happened after an upgrade in place from 14.04 LTS to 14.10.

Subsequently I rebuilt a system from 10.04 LTS through two upgrades and ended up with 14.04.1 LTS and I have neither panel nor launcher. Since the reinstallation and now in 14.04.1 LTS a kernell upgrade happened and no change.

The system works, everything I installed is OK but I can only use a Gnome desktop, which is all right, but not as useful as Unity..

This is an ongoing problem on this Dell Vostro laptop wit AMD processor and video.

A resolution would most definetely be welcome.

I will provide any and all info that would or could help.

[Andrea Azzarone (azzar1)]

Can you run Unity if you create a new user?

[ealthuis (ealthuis)]

System: Dell Vostro 3555 laptop with AMD processor and video
Proprietary drivers were installed, removed and installed again
I created a "standard" user and the unity shown is similar to booting a test drive from a USB stick or CD, that is a purple background and a small list of launch icons

All functions such as NFS are available, however when I tried to start an existing VirtualBox, a new one was suggseted.
All this seems correct.

[Andrea Azzarone (azzar1)]

> All functions such as NFS are available, however when I tried to start an existing VirtualBox, a new one was suggseted.

What you mean?

So with a recently created user Unity works fine?

[ealthuis (ealthuis)]

Yes

I use VirtualBox in the administrator account, and the new user has no access to that (no permissions) which is correct

[Andrea Azzarone (azzar1)]

Sorry, I'm not understanding what are you talking about. Unity now works fine or what?

[ealthuis (ealthuis)]

for the user Unity works fine,

for the administrator Unity does not work at all, I am writing this using Gnome

[ealthuis (ealthuis)]

I own this laprop, I installed Ubuntu, and I am the only user. I do not have Unity working, I do have Gnome.

Upon your suggestion I created a user, that user gets Unity every time that user logs in.

[Andrea Azzarone (azzar1)]

Probably there is something wrong in the configurations files in your home. Can you try to login in your administrator account (using unity) than switch to a tty (alt+ctlr+1), login in, run the command unity --replace?

What do you get?

[ealthuis (ealthuis)]

I logged in to Unity, as admin, and tried tty, There is no response to the keyboard, thi=us I did not get c command line.

I did log in under Gnome, executed the command as suggested, I have a whole list of installation in Terminal , do you want to see that? I saved it for the next post

Result:
I logged into Unity as admin, no Unity, no response to either mouse clicks, no response to keyboard entry
I shut down, by holding the start button
I logged in under Gnome, everything is available and works
Iterminated Gnome and restarted
Logged in as user, Unity is there and everything works.

I tend to agree that there is a problem with configuration, The disk activity at startup suggests that Unity is being loaded, it justdsoes not show on the monitor. In fact the screenis completely mute, as I said no response at all.

[Andrea Azzarone (azzar1)]

Can you try to login as admin using gnome, and check using ccsm if unityshell is enabled?

[ealthuis (ealthuis)]

Had to stop for breakfast

Logged in, started CompizConfig Settings Manager (ccsm) and found "Ubuntu Utility Plugin" it is check marked. Also under Uncategorized "Unity MT Grab Handles" also check marked.

No other mention of Unity.

[Andrea Azzarone (azzar1)]

Login using gnome, swith to a tty and launch:

compiz --replace > unity.log

See what happens (crash, bin just stops, etc.) and attach the unity.log file here.

[ealthuis (ealthuis)]

I think I am in Unity, there is no panel howeverHere is the result of the above command issued in Gnome:
ea@vostro:~$ compiz --replace >unity.log
compiz (core) - Info: Loading plugin: core
compiz (core) - Info: Starting plugin: core
compiz (core) - Info: Loading plugin: ccp
compiz (core) - Info: Starting plugin: ccp
compiz (core) - Info: Loading plugin: composite
compiz (core) - Info: Starting plugin: composite
compiz (core) - Info: Loading plugin: opengl
compiz (core) - Info: Starting plugin: opengl
Compiz (opengl) - Info: GLX_EXT_buffer_age is supported
compiz (core) - Info: Loading plugin: imgpng
compiz (core) - Info: Starting plugin: imgpng
compiz (core) - Info: Loading plugin: place
compiz (core) - Info: Starting plugin: place
compiz (core) - Info: Loading plugin: snap
compiz (core) - Info: Starting plugin: snap
compiz (core) - Info: Loading plugin: vpswitch
compiz (core) - Info: Starting plugin: vpswitch
compiz (core) - Info: Loading plugin: regex
compiz (core) - Info: Starting plugin: regex
compiz (core) - Info: Loading plugin: expo
compiz (core) - Info: Starting plugin: expo
compiz (core) - Info: Loading plugin: workarounds
compiz (core) - Info: Starting plugin: workarounds
compiz (core) - Info: Loading plugin: resize
compiz (core) - Info: Starting plugin: resize
compiz (core) - Info: Loading plugin: session
compiz (core) - Info: Starting plugin: session
compiz (core) - Info: Loading plugin: scale
compiz (core) - Info: Starting plugin: scale
compiz (core) - Info: Loading plugin: compiztoolbox
compiz (core) - Info: Starting plugin: compiztoolbox
compiz (core) - Info: Loading plugin: mousepoll
compiz (core) - Info: Starting plugin: mousepoll
compiz (core) - Info: Loading plugin: move
compiz (core) - Info: Starting plugin: move
compiz (core) - Info: Loading plugin: unityshell
compiz (core) - Info: Starting plugin: unityshell

I will now get the Unity.log

[ealthuis (ealthuis)]

Sorry to report this, cannot find unity.log

Inthis screen there is a panel but all of the right ide icons are missing.

I am going to quit this and restart

[ealthuis (ealthuis)]

I now have a complete Unity screen including panel with all the icons.

I do believe that the "--replace" above did not finish as indicated in the terminal listing above, Which might be the reason i cannot find the unity log.

Terminal hung after the last line: "Starting plugin: unityshell"

System seems a bit sluggish, also I could not change the screen background.

[ealthuis (ealthuis)]

There are some parts missing in this Unity, one is that I cannot shut down apps such as Firefox and Thunderbird, also the shutdown button does not respond until I move the pointer to the extreme left top, then all 4 workspaces appear and when I move the pointer to an icon in the launcher the previous app goes away, one workspace appears and the other app starts.

I ran "config --replace >unity.log" again with the same result as above.

So we are not finished yet.

[Andrea Azzarone (azzar1)]

Try to remove the directory ~/.config/compiz-1 or something similar. Sorry but when there are this kind of configuration issue is hard to debug the issue without direct access. Also usually it's not our fault, but of the upgrader or other external tools.

[ealthuis (ealthuis)]

OK I removed ~/.config/compiz-1

AlsoI am not blaming anyone, just happy you are helping me to get this thing fixed.

Would having access to my screen help?

[Andrea Azzarone (azzar1)]

> OK I removed ~/.config/compiz-1

Did it help?

[ealthuis (ealthuis)]

No that did not help.

The problem with mouse clicks remains, also clicking the touch pad is not responded to. This is within Unity, in an app clicking works Ok i.e Firefox or VirtualBox etc.

I also cannot change the appearance even though the appearance app shows the new background.

As far as I know these are the only (smaller) problems left to deal with.

[Andrea Azzarone (azzar1)]

Run the command on Unity:

ps aux | grep nautilus

and

gsettings get org.gnome.desktop.background show-desktop-icons

and post the output of both.

[ealthuis (ealthuis)]

ea@vostro:~$ ps aux | grep nautilus
ea 3680 0.0 0.0 11744 904 pts/0 S+ 05:59 0:00 grep --color=auto nautilus
ea@vostro:~$

ea@vostro:~$ gsettings get org.gnome.desktop.background show-desktop-icons
false
ea@vostro:~$

[ealthuis (ealthuis)]

This morning the mouse and touchpad work correctly , screen background cannot bechanged.

[Andrea Azzarone (azzar1)]

Please run the following commands:
sudo apt-get install nautilus
gsettings set org.gnome.desktop.background show-desktop-icons true

[ealthuis (ealthuis)]

ea@vostro:~$ sudo apt-get install nautilus
[sudo] password for ea:
Reading package lists... Done
Building dependency tree
Reading state information... Done
nautilus is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
ea@vostro:~$

ea@vostro:~$ gsettings set org.gnome.desktop.background show-desktop-icons true
ea@vostro:~$

[ealthuis (ealthuis)]

After the above commands were executed my proper background appeared, and the mouse worked as it should. I shut down to make sure, and upon starting the system again I have the correct background as well as a working mouse. The right click on the background brings up a small menu which it did not do before.

I believe you have not only found the problem but corrected it...thank you very much.

Emanuel

[Andrea Azzarone (azzar1)]

Yeah it was a configuration issue. I'm going to close the bug because there were multiple issue, each of them already reported on other bugs. Thanks!