047f:c006 [Dell OptiPlex GX260] USB Headset buttons don't work

Bug #1314209 reported by WattoDaToydarian
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Won't Fix
Medium
Unassigned

Bug Description

We have a number of different USB headsets in our call center and none of the buttons work on them. They have Mute, vol up, and vol down. On two different models the mute button will left click the mouse and I had to add them to the xorg.conf to ignore their HID input but the rest of the buttons do nothing.
When we use a Windows XP PC those buttons will mute the microphone, turn up the volume slider, and turn down the volume slider using the built in driver.
I am using xUbuntu 13.10 64bit as an LTSP client.
---
.tmp.unity.support.test.1:

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: i386
BootLog:
 Negotiation: ..size = 611MB
 bs=1024, sz=641343488 bytes
  * Setting up X socket directories... 
[ OK ]
 saned disabled; edit /etc/default/saned
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDmesg:
 [ 18.973643] ip_tables: (C) 2000-2006 Netfilter Core Team
 [ 23.994494] nbd9: unknown partition table
 [ 24.003014] block nbd9: NBD_DISCONNECT
 [ 24.003748] block nbd9: Receive control failed (result -32)
 [ 24.003803] block nbd9: queue cleared
DistUpgraded: Fresh install
DistroCodename: saucy
DistroRelease: Ubuntu 13.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 82845G/GL[Brookdale-G]/GE Chipset Integrated Graphics Device [8086:2562] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0126]
MachineType: Dell Computer Corporation OptiPlex GX260
MarkForUpload: True
Package: xorg 1:7.7+1ubuntu6
PackageArchitecture: i386
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: ro initrd=initrd.img-3.11.0-20-generic init=/sbin/init-ltsp quiet splash plymouth:force-splash vt.handoff=7 root=/dev/nbd0 BOOT_IMAGE=vmlinuz-3.11.0-20-generic BOOTIF=01-00-0b-db-42-e0-4f
ProcVersionSignature: Ubuntu 3.11.0-20.34-generic 3.11.10.6
Tags: saucy ubuntu
Uname: Linux 3.11.0-20-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 11/01/2004
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A09
dmi.board.name: 02X378
dmi.board.vendor: Dell Computer Corp.
dmi.chassis.type: 15
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA09:bd11/01/2004:svnDellComputerCorporation:pnOptiPlexGX260:pvr:rvnDellComputerCorp.:rn02X378:rvr:cvnDellComputerCorporation:ct15:cvr:
dmi.product.name: OptiPlex GX260
dmi.sys.vendor: Dell Computer Corporation
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1

Revision history for this message
penalvch (penalvch) wrote :

WattoDaToydarian, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1314209
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
WattoDaToydarian (dannycan) wrote : BootDmesg.txt

apport information

tags: added: apport-collected saucy ubuntu
description: updated
Revision history for this message
WattoDaToydarian (dannycan) wrote : Dependencies.txt

apport information

Revision history for this message
WattoDaToydarian (dannycan) wrote : DpkgLog.txt

apport information

Revision history for this message
WattoDaToydarian (dannycan) wrote : GconfCompiz.txt

apport information

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WattoDaToydarian (dannycan) wrote : Lspci.txt

apport information

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WattoDaToydarian (dannycan) wrote : Lsusb.txt

apport information

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WattoDaToydarian (dannycan) wrote : ProcCpuinfo.txt

apport information

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WattoDaToydarian (dannycan) wrote : ProcInterrupts.txt

apport information

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WattoDaToydarian (dannycan) wrote : ProcModules.txt

apport information

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WattoDaToydarian (dannycan) wrote : UdevDb.txt

apport information

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WattoDaToydarian (dannycan) wrote : UdevLog.txt

apport information

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WattoDaToydarian (dannycan) wrote : UnitySupportTest.txt

apport information

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WattoDaToydarian (dannycan) wrote : Xrandr.txt

apport information

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WattoDaToydarian (dannycan) wrote : xdpyinfo.txt

apport information

Revision history for this message
WattoDaToydarian (dannycan) wrote : Re: USB Headset buttons don't work

Thanks for the nifty command Christopher it has uploaded the bug report thx.

penalvch (penalvch)
tags: added: latest-bios-a08
removed: headset usb
summary: - USB Headset buttons don't work
+ 047f:c006 [Dell OptiPlex GX260] USB Headset buttons don't work
Changed in xorg (Ubuntu):
importance: Undecided → Medium
Revision history for this message
penalvch (penalvch) wrote :

WattoDa Toydarian, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, please just make a comment to this.

Revision history for this message
WattoDaToydarian (dannycan) wrote :

Hello Chris,

I just tried the nightly build from 4/1/14 and while using the Live OS without installing the volume buttons on the headset worked however mute did not and still causes the left mouse button to click.
I wonder if I'm missing something in my LTSP build that allows the volume buttons to work. What would that be exactly?

penalvch (penalvch)
tags: added: trusty
Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 13.10 (saucy) reached end-of-life on July 17, 2014.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in xorg (Ubuntu):
status: New → Won't Fix
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