14.04 crashes upon installation

Bug #1313434 reported by Ken Vaux
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Incomplete
High
Unassigned

Bug Description

 Ubuntu 14.04 LTS installer crashes upon installation on Acer Aspire S2-392 with windows 8.1 Had previously installed ubuntu 14.04 using VirtualBo and no problems other than trying to get it to go full screen without black borders. Ubuntu runs fine from usb stick

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubiquity 2.18.7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CasperVersion: 1.340
Date: Sun Apr 27 13:12:33 2014
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid boot=casper quiet splash --
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Ken Vaux (viannken) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote : Traceback

Exception during installation:
Apr 27 20:11:57 ubuntu /plugininstall.py: Traceback (most recent call last):
Apr 27 20:11:57 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1770, in <module>
Apr 27 20:11:57 ubuntu /plugininstall.py: install.run()
Apr 27 20:11:57 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 78, in wrapper
Apr 27 20:11:57 ubuntu /plugininstall.py: func(self)
Apr 27 20:11:57 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 241, in run
Apr 27 20:11:57 ubuntu /plugininstall.py: self.configure_bootloader()
Apr 27 20:11:57 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1026, in configure_bootloader
Apr 27 20:11:57 ubuntu /plugininstall.py: "GrubInstaller failed with code %d" % ret)
Apr 27 20:11:57 ubuntu /plugininstall.py: ubiquity.install_misc.InstallStepError: GrubInstaller failed with code 1
Apr 27 20:11:57 ubuntu /plugininstall.py:

tags: added: installer-crash
Changed in ubiquity (Ubuntu):
importance: Undecided → High
Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the CD image (ISO file) you downloaded could be corrupt. There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.

Changed in ubiquity (Ubuntu):
status: New → Incomplete
tags: added: ident-mismatch
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