[hsw mesa] Intel 4000 video crashes on play

[Jairo Serrano]

try to play some steam games, or simple random screen crashes...

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Apr 27 10:29:27 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:05f3]
InstallationDate: Installed on 2014-04-26 (1 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Inspiron 3437
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.13.0-24-generic.efi.signed root=/dev/sdb2 ro rootflags=subvol=@ quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/14/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0FYRW0
dmi.board.vendor: Dell Inc.
dmi.board.version: A07
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd11/14/2013:svnDellInc.:pnInspiron3437:pvrNotSpecified:rvnDellInc.:rn0FYRW0:rvrA07:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3437
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun Apr 27 10:21:53 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5238
 vendor CMN
xserver.version: 2:1.15.1-0ubuntu2

[Jairo Serrano (jairo-serrano)]

Another Crash

[Chris Wilson (ickle)]

It's not the original warning, and is actually fair evidence that the gfx driver is still working.

[Jairo Serrano (jairo-serrano)]

Any advise? How debug this issue?

[Chris Wilson (ickle)]

Which? The original is likely just to be the mesa bug to be fixed in a 10.1 update. For the latter, you will need a serial or net console to capture the first oops, or maybe just set boot_delay=10 on the kernel commandline during boot (if the panic is during boot).

[Jairo Serrano (jairo-serrano)]

Thanks for the advices,
About the first one, this it's produced when i try to play serious sam 3 on steam, with the latest intel xorg driver and kernel 3.15, yesterday play some time OpenArena and not happend nothing but with SS3 the screen locks but dont crash like a bug on mesa library, maybe a SS3 bug...

The second one it's a random kernel panic, not on boot, if happen again i post the screenshot again.

[penalvch (penalvch)]

Jairo Serrano, as per http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-14-3437/drivers an update to your computer's buggy and outdated BIOS is available (A09). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid.

Thank you for your understanding.

[Jairo Serrano (jairo-serrano)]

Please close this bug report.
The machine was so wrong in many ways... several days ago the mainboard completely burns.

[penalvch (penalvch)]

Jairo Serrano, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1313378/comments/8 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.