Ubuntu
linux package

Xorg randomly freezes and causes total system lockup, restart required

Bug #1312254 reported by Joe Bowen on 2014-04-24

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

Xorg randomly freezes and causes total system lockup, restart required. I can provide more information but I only get about 15min between restart.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
Uname: Linux 3.8.0-25-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Apr 24 09:41:36 2014
DistUpgraded: 2014-04-23 15:27:58,248 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
v4l2loopback, 0.8.0: added
virtualbox, 4.3.10: added
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
NVIDIA Corporation G84 [GeForce 8600 GTS] [10de:0400] (rev a1) (prog-if 00 [VGA controller])
Subsystem: eVga.com. Corp. Device [3842:c765]
InstallationDate: Installed on 2013-06-17 (310 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: MSI MS-7693
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-25-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-04-23 (0 days ago)
dmi.bios.date: 03/28/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 970A-G43 (MS-7693)
dmi.board.vendor: MSI
dmi.board.version: 3.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 3.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.3:bd03/28/2013:svnMSI:pnMS-7693:pvr3.0:rvnMSI:rn970A-G43(MS-7693):rvr3.0:cvnMSI:ct3:cvr3.0:
dmi.product.name: MS-7693
dmi.product.version: 3.0
dmi.sys.vendor: MSI
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 24 09:20:45 2014
xserver.configfile: default
xserver.errors:
Failed to load module "nvidia" (module does not exist, 0)
Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: nouveau
---
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: 2014-04-23 15:27:58,248 DEBUG enabling apt cron job
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Cayman PRO [Radeon HD 6950] [1002:6719] (prog-if 00 [VGA controller])
Subsystem: Hightech Information System Ltd. Device [1787:2010]
InstallationDate: Installed on 2013-06-17 (611 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: MSI MS-7693
NonfreeKernelModules: fglrx
Package: xorg 1:7.7+1ubuntu8.1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-45-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Tags: third-party-packages trusty ubuntu compiz-0.9
Uname: Linux 3.13.0-45-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-23 (301 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/28/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 970A-G43 (MS-7693)
dmi.board.vendor: MSI
dmi.board.version: 3.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 3.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.3:bd03/28/2013:svnMSI:pnMS-7693:pvr3.0:rvnMSI:rn970A-G43(MS-7693):rvr3.0:cvnMSI:ct3:cvr3.0:
dmi.product.name: MS-7693
dmi.product.version: 3.0
dmi.sys.vendor: MSI
version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.59+git20150125.0c5aaeef-0ubuntu0ricotz~trusty
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~git20150204.661c8bb2-0ubuntu0ricotz~trusty
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~git20150204.661c8bb2-0ubuntu0ricotz~trusty
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.99+git20140806.fbf575cb-0ubuntu0sarvatt~trusty
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150212.147e190d-0ubuntu0sarvatt~trusty
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11+git20141030.3fb97d78-0ubuntu0sarvatt~trusty2
xserver.bootTime: Tue Feb 17 18:20:31 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.devices:
input Power Button KEYBOARD, id 6
input Power Button KEYBOARD, id 7
input C-Media USB Headphone Set KEYBOARD, id 8
input Logitech Unifying Device. Wireless PID:4031 MOUSE, id 9
input Logitech Unifying Device. Wireless PID:2011 KEYBOARD, id 10
xserver.errors:
AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.6
xserver.video_driver: fglrx

See original description

Tags:

Revision history for this message

Joe Bowen (joe-b-bowen) wrote on 2014-04-24:

BootDmesg.txt Edit (81.1 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (92.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.1 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (2.6 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.6 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.3 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (6.8 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (5.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (16.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.8 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (5.6 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (8.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (103 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (206.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (429.4 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (568 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (52.1 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (40.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (8.6 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (45.0 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (297 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (704 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2015-02-19:

Joe Bowen, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1312254

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information. As well, please note given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

tags:	added: latest-bios-10.3
affects:	xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	New → Incomplete

Revision history for this message

Joe Bowen (joe-b-bowen) wrote on 2015-02-19: BootDmesg.txt

BootDmesg.txt Edit (75.5 KiB, text/plain)

apport information

tags:	added: apport-collected third-party-packages
description:	updated

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: BootLog.txt

BootLog.txt Edit (6.0 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: CurrentDmesg.txt

CurrentDmesg.txt Edit (251.6 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: Dependencies.txt

Dependencies.txt Edit (5.7 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: DkmsStatus.txt

DkmsStatus.txt Edit (923 bytes, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: DpkgLog.txt

DpkgLog.txt Edit (221.3 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: GconfCompiz.txt

GconfCompiz.txt Edit (45.7 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: LightdmDisplayLog.txt

#10

LightdmDisplayLog.txt Edit (3.9 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: LightdmGreeterLog.txt

#11

LightdmGreeterLog.txt Edit (6.3 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: LightdmGreeterLogOld.txt

#12

LightdmGreeterLogOld.txt Edit (7.5 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: LightdmLog.txt

#13

LightdmLog.txt Edit (4.9 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: Lspci.txt

#14

Lspci.txt Edit (17.0 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: Lsusb.txt

#15

Lsusb.txt Edit (2.1 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: MonitorsUser.xml.txt

#16

MonitorsUser.xml.txt Edit (2.6 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: ProcCpuinfo.txt

#17

ProcCpuinfo.txt Edit (8.9 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: ProcEnviron.txt

#18

ProcEnviron.txt Edit (125 bytes, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: ProcInterrupts.txt

#19

ProcInterrupts.txt Edit (5.6 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: ProcModules.txt

#20

ProcModules.txt Edit (5.2 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: UdevDb.txt

#21

UdevDb.txt Edit (211.2 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: UdevLog.txt

#22

UdevLog.txt Edit (455.2 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: UnitySupportTest.txt

#23

UnitySupportTest.txt Edit (619 bytes, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: XorgConf.txt

#24

XorgConf.txt Edit (1.4 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: XorgLog.txt

#25

XorgLog.txt Edit (83.3 KiB, text/plain)

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: XorgLogOld.txt

#26

XorgLogOld.txt Edit (92.2 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: Xrandr.txt

#27

Xrandr.txt Edit (19.2 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: xdpyinfo.txt

#28

xdpyinfo.txt Edit (13.8 KiB, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19: xserver.outputs.txt

#29

xserver.outputs.txt Edit (960 bytes, text/plain)

apport information

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Joe Bowen (joe-b-bowen) wrote on 2015-02-19:

#30

I've added the apport-collect on my desktop, I won't be able to install the development version. Currently I still am having an issue with xorg but it's slightly different. The issue when this started was it freezing and needing to reboot (or kill and restart lightdm). I changed some things around and tried to reinstall display drivers. For a while I had a memory leak but changing video drivers (and video cards) seemed to fix that. Now the issue is, after being on for a while, the GUI will act "sluggish". The mouse will move smoothly but moving a window or opening a program is sluggish in the GUI. I figure it must be something to do with display drivers but I haven't had a lot of time to work on it, I just deal with it by restarting every few days. Something to note, when I opened this buy, my desktop had an nvidia card, it now has an AMD/ATI card.

penalvch (penalvch) on 2015-02-20

tags:

added: needs-vivid-test

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-04-21:

#31

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Ubuntulinux package

Xorg randomly freezes and causes total system lockup, restart required

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