[Samsung XE700T1C-K01SE] Touchpad not detected as touchpad

Bug #1304386 reported by Simon_Brannstrom
28
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Unable to activate vertical scrolling due to touchpad not being recognized as a touchpad.
xinput lists the device as "USB Keyboard+Smartpad"

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4
Uname: Linux 3.11.0-18-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Tue Apr 8 14:44:52 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Samsung Electronics Co Ltd Device [144d:c0e1]
InstallationDate: Installed on 2014-04-07 (0 days ago)
InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
LightdmGreeterLog:
 ** (lightdm-gtk-greeter:1077): WARNING **: Failed to open sessions directory: Error opening directory '/usr/share/lightdm/sessions': No such file or directory

 ** (lightdm-gtk-greeter:1077): WARNING **: Failed to open sessions directory: Error opening directory '/usr/share/lightdm/remote-sessions': No such file or directory

 ** (lightdm-gtk-greeter:1077): WARNING **: Failed to load user image: Failed to open file '/home/unknown/.face': No such file or directory
LightdmGreeterLogOld:
 ** (lightdm-gtk-greeter:1053): WARNING **: Failed to open sessions directory: Error opening directory '/usr/share/lightdm/sessions': No such file or directory

 ** (lightdm-gtk-greeter:1053): WARNING **: Failed to open sessions directory: Error opening directory '/usr/share/lightdm/remote-sessions': No such file or directory

 ** (lightdm-gtk-greeter:1053): WARNING **: Failed to load user image: Failed to open file '/home/unknown/.face': No such file or directory
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700T1C
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-18-generic root=UUID=92b438d6-dc30-434b-ae6c-e75b252e0b91 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/15/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P10AAT.050.140215.dg
dmi.board.asset.tag: No Asset Tag
dmi.board.name: XE700T1C-K01SE
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP10AAT.050.140215.dg:bd02/15/2014:svnSAMSUNGELECTRONICSCO.,LTD.:pn700T1C:pvrP10AAT:rvnSAMSUNGELECTRONICSCO.,LTD.:rnXE700T1C-K01SE:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct8:cvrN/A:
dmi.product.name: 700T1C
dmi.product.version: P10AAT
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Tue Apr 8 13:38:50 2014
xserver.configfile: default
xserver.errors:
 Wacom ISDv4 EC Pen stylus: Invalid type 'cursor' for this device.
 Wacom ISDv4 EC Pen stylus: Invalid type 'touch' for this device.
 Wacom ISDv4 EC Pen stylus: Invalid type 'pad' for this device.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 12637
 vendor AUO
xserver.version: 2:1.14.3-3ubuntu2

Revision history for this message
Simon_Brannstrom (simon-brannstrom) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Simon_Brannstrom, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, please just make a comment to it.

As well, could you please provide the full computer model as noted on the sticker?

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-full-computer-model needs-impact-statement needs-trusty-test
Revision history for this message
Simon_Brannstrom (simon-brannstrom) wrote :

I will try the latest release tonight. The full computer name is Samsung Ativ XE700T1C

Revision history for this message
Simon_Brannstrom (simon-brannstrom) wrote :

Sorry full model name is XE700T1C-K01SE

Revision history for this message
Simon_Brannstrom (simon-brannstrom) wrote :

Problem persists with the latest development release. Still lists device as USB Keyboard+SmartPad and Mouse & Touchpad options does not detect touchpad and has no option to enable horizontal/vertical scrolling

penalvch (penalvch)
tags: removed: needs-full-computer-model needs-trusty-test
summary: - touchpad not detected as touchpad
+ [Samung XE700T1C-K01SE] Touchpad not detected as touchpad
penalvch (penalvch)
Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: Incomplete → New
Revision history for this message
V. Beau (vincent-beau) wrote : Re: [Samung XE700T1C-K01SE] Touchpad not detected as touchpad

Likewise, I'm g Ubuntu 14.04 on a XE700T1C-A01FR and the result is the same:

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Wacom ISDv4 EC Pen stylus id=9 [slave pointer (2)]
⎜ ↳ Atmel Atmel maXTouch Digitizer id=10 [slave pointer (2)]
⎜ ↳ Wacom ISDv4 EC Pen eraser id=16 [slave pointer (2)]
⎜ ↳ USB Keyboard+SmartPad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ WebCam SC-50AFL11C54N id=11 [slave keyboard (3)]
    ↳ WebCam SC-20HDM12347N id=14 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=15 [slave keyboard (3)]
    ↳ USB Keyboard+SmartPad id=12 [slave keyboard (3)]

No Mouse related setting is available (speed, buttons, etc.)

Revision history for this message
penalvch (penalvch) wrote :

V. Beau, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
tags: removed: needs-impact-statement
summary: - [Samung XE700T1C-K01SE] Touchpad not detected as touchpad
+ [Samsung XE700T1C-K01SE] Touchpad not detected as touchpad
Revision history for this message
penalvch (penalvch) wrote :

Simon_Brannstrom, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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