[Asus V-P7H55E] suspend/resume failure

[allartk]

Computer freezes while going to suspend.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-22-generic 3.13.0-22.44
ProcVersionSignature: Ubuntu 3.13.0-22.44-generic 3.13.8
Uname: Linux 3.13.0-22-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: allart 2104 F.... pulseaudio
 /dev/snd/controlC0: allart 2104 F.... pulseaudio
Date: Sun Apr 6 13:53:41 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=a564874b-0247-4369-b378-d5c2620f1d99
InstallationDate: Installed on 2013-10-13 (175 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
InterpreterPath: /usr/bin/python3.4
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: OEM Manufacturer V-P7H55E
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-22-generic root=UUID=2e7148e1-499b-478f-b052-40fae607bd22 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-22-generic N/A
 linux-backports-modules-3.13.0-22-generic N/A
 linux-firmware 1.127
RfKill:

SourcePackage: linux
Title: [OEM Manufacturer V-P7H55E] suspend/resume failure
UpgradeStatus: Upgraded to trusty on 2014-03-29 (7 days ago)
UserGroups:

dmi.bios.date: 01/07/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0303
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: V-P7H55E
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0303:bd01/07/2010:svnOEMManufacturer:pnV-P7H55E:pvrX.0x:rvnASUSTeKComputerINC.:rnV-P7H55E:rvrX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: V-P7H55E
dmi.product.version: X.0x
dmi.sys.vendor: OEM Manufacturer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-trusty/

[allartk (allartk)]

problem does not occur with 3.14.0-031400-generic

[allartk (allartk)]

been to fast with my previous conclusion, a third suspend had the same symptoms, so not each suspend fails.

[penalvch (penalvch)]

allartk, as per http://support.asus.com/download.aspx?SLanguage=en&m=V7-P7H55E&os=8 an update to your BIOS is available (0504). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]