[Samsung NP-NC10-JP06DE] suspend/resume failure

[Reiner Jung]

The problem report popped up after login when I freshly started the netbook. I assume the problem, whatever it is, happened during shutdown, as a couple of applications where still running.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-20-generic 3.13.0-20.42
ProcVersionSignature: Ubuntu 3.13.0-20.42-generic 3.13.7
Uname: Linux 3.13.0-20-generic i686
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.3-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lightdm 1449 F.... pulseaudio
                      reiner 2346 F.... pulseaudio
Date: Sun Apr 6 10:28:59 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=caec520b-e75e-4d2a-b738-50ca3a3cbf3c
InstallationDate: Installed on 2013-04-18 (352 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
InterpreterPath: /usr/bin/python3.4
MachineType: SAMSUNG ELECTRONICS CO., LTD. N150P
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-20-generic root=UUID=fa400436-f6bc-4f1e-9e78-5284a6e9f17c ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-20-generic N/A
 linux-backports-modules-3.13.0-20-generic N/A
 linux-firmware 1.126
SourcePackage: linux
SystemImageInfo: Error: [Errno 2] No such file or directory: 'system-image-cli'
Title: [SAMSUNG ELECTRONICS CO., LTD. N150P] suspend/resume failure
UpgradeStatus: Upgraded to trusty on 2014-02-04 (60 days ago)
UserGroups:

dmi.bios.date: 12/20/2010
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 01GT.M026.20101220.RHU
dmi.board.asset.tag: SAMSUNG
dmi.board.name: N150P
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr01GT.M026.20101220.RHU:bd12/20/2010:svnSAMSUNGELECTRONICSCO.,LTD.:pnN150P:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnN150P:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.name: N150P
dmi.product.version: Not Applicable
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Reiner Jung, could you please provide the full computer model as noted on the sticker?

[Reiner Jung (prefec2)]

Sorry for the slow reply. Presently, we have Easter holidays.

Model: NP-NC10 Plus
Model Code: NP-NC10-JP06DE

Hope that helps
Reiner

[penalvch (penalvch)]

Reiner Jung, because Samsung does not easily reveal what the latest BIOS is for this model, could you please download the latest firmware software as per http://www.samsung.com/de/support/model/NP-NC10-JP06DE-downloads, and advise if a BIOS update is available? If so, when you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Reiner Jung (prefec2)]

Hi Christopher,

thank you for investigating this issue. My netbook runs on Ubuntu and there is no Windows installed on the device. Therefore, I am (presently) not able to perform a BIOS update following the sources you provided. Samsung only provides an Windows 7 executable, which seams to be an BIOS updater, downloading the proper image. At least it tells me that it cannot download the necessary information. I'll try to get around this obstacle, but it will take some time.

Kind regards
Reiner

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]