168c:0036 [Acer Aspire E1-772G] Bluetooth device not detected

[Patryk Cisek]

In kernel 3.14 bluetooth sees devices, but has problems with sending (transfer failed 0x4f) files and receiving. Bluetooth long turns on.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: gnome-bluetooth 3.8.2.1-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-14.34-generic 3.13.5
Uname: Linux 3.13.0-14-generic x86_64
ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Mar 4 18:17:00 2014
ExecutablePath: /usr/bin/bluetooth-wizard
InstallationDate: Installed on 2014-03-01 (3 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140301)
SourcePackage: gnome-bluetooth
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: patryk 1903 F.... pulseaudio
 /dev/snd/controlC1: patryk 1903 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg:
 [ 6.911363] init: plymouth-upstart-bridge main process (1181) terminated with status 1
 [ 6.911375] init: plymouth-upstart-bridge main process ended, respawning
 [ 7.434646] init: anacron main process (1050) killed by TERM signal
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=65a43c27-c6ed-4daf-b102-089fa5e65681
InstallationDate: Installed on 2014-03-01 (82 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140301)
MachineType: Acer Aspire E1-772G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=a121d353-840a-4d56-979e-6870e7bf3541 ro quiet splash
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-27-generic N/A
 linux-backports-modules-3.13.0-27-generic N/A
 linux-firmware 1.127.2
Tags: trusty
Uname: Linux 3.13.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/28/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.03
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA70_HW
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.03:bd01/28/2014:svnAcer:pnAspireE1-772G:pvrV1.03:rvnAcer:rnEA70_HW:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E1-772G
dmi.product.version: V1.03
dmi.sys.vendor: Acer

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

Patryk Cisek, could you please execute the following in a terminal:
apport-collect 1287811

[Patryk Cisek (cisek-patryk389)]

apport information

[Patryk Cisek (cisek-patryk389)]

apport information

[Patryk Cisek (cisek-patryk389)]

apport information

[Patryk Cisek (cisek-patryk389)]

apport information

[Patryk Cisek (cisek-patryk389)]

apport information

[Patryk Cisek (cisek-patryk389)]

apport information

[penalvch (penalvch)]

Patryk Cisek, could you please test the latest upstream kernel available (3.15-rc6) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Patryk Cisek (cisek-patryk389)]

The 3.15-rc6 are problems with switch on (very long turn on and I must a few times click on switcher) of Bluetooth and often turns off as in the kernel 3.14, but I can send files from computer to phone. From phone to a computer I can't.
Sorry for my english, I'm still learning.

[penalvch (penalvch)]

Patryk Cisek, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc7-utopic/ and advise to the results?

[Łukasz Rumin (lukasr93)]

Same with my Lenovo Z580, Ubuntu 14.04 and kernel 3.13 - not using non-official repositories . On Older Ubuntu other error, but now on 14.04 "transfer failed 0x4f". Ubuntu found devices, devices found Ubuntu, but this error with sending files to phone. In phone - Nexus S, ubuntu-0 device status is "Connected (no phone)" and Bluetooth icon (indicator) in tray Ubuntu is locked (padlock)

[penalvch (penalvch)]

Łukasz Rumin, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Patryk Cisek (cisek-patryk389)]

In v3.15-rc8-utopic and v3.14.5-utopic in the default manager I can not enable bluetooth (or it take a long time), but in blueman everything works.

[Patryk Cisek (cisek-patryk389)]

but sometimes switches itself off

[penalvch (penalvch)]

Patryk Cisek, is the WORKAROUND using blueman also working for you in the default kernel?

[Patryk Cisek (cisek-patryk389)]

No, in 3.13.0-29-generic blueman doesn't detect devices. I think that bluetooth service of E1-772G is include in kernel 3.14.

[penalvch (penalvch)]

Patryk Cisek, did this problem not occur in a release prior to Trusty?

[Patryk Cisek (cisek-patryk389)]

In ubuntu 13.10 usblive the same problems.

[penalvch (penalvch)]

Patryk Cisek, did this problem not occur in a release prior to 13.10?

[Patryk Cisek (cisek-patryk389)]

I don't know. I use Ubuntu from 14.04. I tested only 13.10 liveusb, but was the same problem.

[penalvch (penalvch)]

Patryk Cisek, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16-rc1-utopic/ and advise to the results?

[Patryk Cisek (cisek-patryk389)]

v3.16-rc1-utopic and v3.16-rc2-utopic with blueman works all fine. In the default bluetooth manager I can't receive files (from phone to computer). Sometimes I must restart computer because bluetooth will not turn on.

[penalvch (penalvch)]

Patryk Cisek, unless you would have an objection, I'd like to focus on how blueman works with the mainline kernel, but doesn't in the Ubuntu one.

Hence, the next step is to fully reverse commit bisect the kernel in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

[Łukasz Rumin (lukasr93)]

I'll try help you with this problem, especially that is it also my problem in Lenovo Z580. I try understand your message > you want check kernel too older Ubuntu distributions? How I can install other kernels next to my actual kernel? I remember that it is easy.

[penalvch (penalvch)]

Łukasz Rumin, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Patryk Cisek (cisek-patryk389)]

Christopher M. Penalver, when I am building kernel with GitKernelBuild
I have errors:

...
Setup is 16960 bytes (padded to 17408 bytes).
System is 5631 kB
CRC 3d437f93
Kernel: arch/x86/boot/bzImage is ready (#3)
ERROR: "__clk_get_hw" [drivers/clk/clk-max77686.ko] undefined!
make[3]: *** [__modpost] Błąd 1
make[2]: *** [modules] Błąd 2
make[1]: *** [deb-pkg] Błąd 2
make: *** [deb-pkg] Błąd 2

and with mainline-build-one I have also problem

…
create mode 100644 debian/tools/generic
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0001-DISABLE-comedi.patch (drivers/staging/comedi/drivers/das08_cs.c 47a4f33c4733880faa50f0e64a6e5c8f 68306e9d29c7ee041eea711e5dc56495) ...
md5sum: drivers/staging/ti-st/st_kim.c: Nie ma takiego pliku ani katalogu
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0002-DISABLE-ti-st.patch (drivers/staging/ti-st/st_kim.c b41944e0c30683bdedb6a66e11098892 ) ...
md5sum: drivers/staging/hv/hv_mouse.c: Nie ma takiego pliku ani katalogu
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0003-DISABLE-hyperv.patch (drivers/staging/hv/hv_mouse.c afd5524c29871a8293518f0be50a7474 ) ...
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0004-DISABLE-olpc.patch (drivers/staging/olpc_dcon/olpc_dcon_xo_1.c 13b325ae1aeee7f8602759057ed0d1f9 ef17e3bab4c43143d19d68a0b91b6823) ...
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0005-UBUNTU-olpc_dcon_xo_1-needs-delay.h.patch (drivers/staging/olpc_dcon/olpc_dcon_xo_1.c 6a0ae9f73f4878052202473bb952d6e4 ef17e3bab4c43143d19d68a0b91b6823) ...
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0006-UBUNTU-olpc_dcon_xo_1_5-needs-delay.h.patch (drivers/staging/olpc_dcon/olpc_dcon_xo_1_5.c 55c01b13d520fa0cdde88d8d3034f21c 37460a6a542aa92444e9114105621f18) ...
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0007-x86-idle-APM-requires-pm_idle-always-when-it-is-a-mo.patch (arch/x86/kernel/process.c 1ded15dd3a3cb622df182d60160ff826 58c863edcde5ca205c9630c3ba5c765e) ...
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0008-UBUNTU-packaging-do-not-fail-secure-copy-on-older-ke.patch (debian/rules.d/2-binary-arch.mk 647c141b53e037781844f0c04234526e 05354dbeacf4a3a7fe40443b2fe72804) ...
md5sum: arch/arm/mach-highbank/clock.c: Nie ma takiego pliku ani katalogu
*** checking /home/patryk/kteam-tools/mainline-build/adhoc/0009-UBUNTU-SAUCE-highbank-export-clock-functions-for-mod.patch (arch/arm/mach-highbank/clock.c 119a926bf04eae5024a3002b626ef8bc ) ...
fatal: Not a valid object name trusty/unstable:debian.master/changelog
parsechangelog/debian: ostrzeżenie: -(l0): oczekiwano first heading, a znaleziono koniec pliku
parsechangelog/debian: błąd: wystąpił fatalny błąd podczas przetwarzania -
dpkg-parsechangelog: błąd: parser pliku zmian /usr/lib/dpkg/parsechangelog/debian zwrócił status błędu 255
[BUILD.031300 cf734b4] debian changelog
 1 file changed, 5 insertions(+), 19024 deletions(-)
 rewrite debian.master/changelog (99%)
*** using configs from Ubuntu-3.2.0-68.102 (master) ...
precise-amd64: chroot not found (::,)

I try build 6ff4b105163223741f5a82804f9695221017ae42 commit.
Could you help me, please?

[penalvch (penalvch)]

Patryk Cisek, if you have build errors, you would want to try a different commit. Regarding mainline-build-one, I don't use it so I wouldn't have a suggestion for it.

[Launchpad Janitor (janitor)]

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