[Toshiba Satellite S55-A5176] Ubuntu 13.10 does not boot

Bug #1282852 reported by Tibi Dumitrescu
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
High
Unassigned

Bug Description

When I boot my Toshiba Satellite S55-A5176 laptop, the Grub2 menu shows up ok, but then the OS goes to a black screen. I am however able to boot in Fedora 20 almost every time. Sometimes, the same issues happens with Fedora too.

WORKAROUND: In the BIOS disable the NIC.

---
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tibi 1832 F.... pulseaudio
 /dev/snd/controlC0: tibi 1832 F.... pulseaudio
DistroRelease: Ubuntu 13.10
InstallationDate: Installed on 2014-02-19 (2 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: TOSHIBA Satellite S55-A
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-17-generic.efi.signed root=UUID=2cce41c1-f58d-401b-98d0-096062918d43 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-17.31-generic 3.11.10.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-17-generic N/A
 linux-backports-modules-3.11.0-17-generic N/A
 linux-firmware 1.116.2
Tags: saucy
Uname: Linux 3.11.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/18/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.50
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: VG10S
dmi.board.vendor: TOSHIBA
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd11/18/2013:svnTOSHIBA:pnSatelliteS55-A:pvrPSKK2U-05V08R:rvnTOSHIBA:rnVG10S:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: Satellite S55-A
dmi.product.version: PSKK2U-05V08R
dmi.sys.vendor: TOSHIBA

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1282852/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1282852

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: saucy
Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : BootDmesg.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : CRDA.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : IwConfig.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : Lspci.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : Lsusb.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : ProcEnviron.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : ProcModules.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : PulseList.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : RfKill.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : UdevDb.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : UdevLog.txt

apport information

Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
description: updated
tags: added: bios-outdated-1.60
penalvch (penalvch)
summary: - Ubuntu 13.10 does not boot on Toshiba S55
+ [Toshiba Satellite S55-A5176] Ubuntu 13.10 does not boot
Revision history for this message
penalvch (penalvch) wrote :

Tibi Dumitrescu, thank you for reporting this and helping make Ubuntu better. Could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please provide the information following https://wiki.ubuntu.com/DebuggingKernelBoot ?

tags: added: needs-boot-debug-log
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote :

I tested with the latest daily version of ubuntu and the problem is solved.

Also, Toshiba released version 1.6 of the BIOS, and this solved the problem for Ubuntu 13.10

This is not an issue anymore.
Thank you for your help.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Tibi Dumitrescu (tiberiu-ovidiu-dumitrescu) wrote :

The latest version of the daily build does not manifest the issue.
The issue was also solved for Ubuntu 13.10 by upgrading to the 1.6 Bios version released on Feb 25 2004 by Toshiba.

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