thunderbird crashed x86_64

[Thene]

... [Fiesty] Thunderbird crashes when sending email (x86_64).

Thunderbird only crashes when trying to send email. (Versions 1.5 & 2.0.0.4 | x86_64)

Happened suddenly last week in 1.5. Upgraded to 2.0.0.4 with no change. Cannot send email without program crashing.

Running Fiesty 7.04, seemed to happen after Update Manger updates, however I cannot be sure. Did install idefisk, which has since been removed.

ProblemType: Crash
Architecture: amd64
CrashCounter: 1
Date: Mon Jul 23 16:29:11 2007
DistroRelease: Ubuntu 7.04
ExecutablePath: /usr/lib/thunderbird/thunderbird-bin
ProcCmdline: /usr/lib/thunderbird/thunderbird-bin gdb
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
--
ProcStatus:
 Name: thunderbird-bin
 State: S (sleeping)
 SleepAVG: 98%
 Tgid: 13335
 Pid: 13335
 PPid: 13331
 TracerPid: 0
 Uid: 1000 1000 1000 1000
 Gid: 1000 1000 1000 1000
 FDSize: 64
 Groups: 4 20 24 25 29 30 44 46 109 111 114 1000
 VmPeak: 3071092 kB
 VmSize: 500072 kB
 VmLck: 0 kB
 VmHWM: 61688 kB
 VmRSS: 61688 kB
 VmData: 149372 kB
 VmStk: 240 kB
 VmExe: 80 kB
 VmLib: 41608 kB
 VmPTE: 756 kB
 Threads: 7
 SigQ: 0/18446744073709551615
 SigPnd: 0000000000000000
 ShdPnd: 0000000000000000
 SigBlk: fffffffe7ffbfaff
 SigIgn: 0000000000001000
 SigCgt: 000000018000402f
 CapInh: 0000000000000000
 CapPrm: 0000000000000000
 CapEff: 0000000000000000
 Cpus_allowed: 03
 Mems_allowed: 00000000,00000001
Signal: 11
Uname: Linux Ubuntu 2.6.20-16-generic #2 SMP Thu Jun 7 19:00:28 UTC 2007 x86_64 GNU/Linux
UserGroups: adm admin audio cdrom dialout dip floppy lpadmin plugdev scanner video
CoreDump: base64

When running gdb, it completely hangs.

Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 47624162075568 (LWP 17195)]
0x00002b505e3256a1 in ?? () from /usr/lib/thunderbird/components/libmail.so
(gdb) bt
#0 0x00002b505e3256a1 in ?? () from /usr/lib/thunderbird/components/libmail.so
#1 0x00002b505e329b0b in ?? () from /usr/lib/thunderbird/components/libmail.so
#2 0x00002b505e25354d in ?? () from /usr/lib/thunderbird/components/libmail.so
#3 0x00002b505f23062e in ?? () from /usr/lib/thunderbird/components/libnecko.so
#4 0x00002b505f230734 in ?? () from /usr/lib/thunderbird/components/libnecko.so
#5 0x00002b50580b7a55 in ?? () from /usr/lib/thunderbird/libxpcom_core.so
#6 0x00002b50580d3069 in PL_HandleEvent () from /usr/lib/thunderbird/libxpcom_core.so
#7 0x00002b50580d330b in PL_ProcessPendingEvents () from /usr/lib/thunderbird/libxpcom_core.so
#8 0x00002b50580d4e5b in ?? () from /usr/lib/thunderbird/libxpcom_core.so
#9 0x00002aaaaaf48862 in ?? () from /usr/lib/thunderbird/components/libwidget_gtk2.so
#10 0x00002b505b7cea14 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#11 0x00002b505b7d185d in ?? () from /usr/lib/libglib-2.0.so.0
#12 0x00002b505b7d1b6a in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#13 0x00002b5058ee9023 in IA__gtk_main () at gtkmain.c:1177
#14 0x00002aaaaaf48bfc in ?? () from /usr/lib/thunderbird/components/libwidget_gtk2.so
#15 0x00002aaaabe4fa8e in ?? () from /usr/lib/thunderbird/components/libtoolkitcomps.so
#16 0x00000000004084cb in ?? ()
#17 0x00002b505c1f28e4 in __libc_start_main () from /lib/libc.so.6
#18 0x00000000004039c9 in ?? ()
#19 0x00007fff5313b608 in ?? ()
#20 0x0000000000000000 in ?? ()

Thanks :)

[Hilario J. Montoliu (hjmf) (hmontoliu)]

Thank you Thene for submitting this report.

Could you please install the debug symbol package for thunderbird and
try to obtain a backtrace by following the instructions on [1], or
upload the crash report that probably was generated during the crash and
that should be located at /var/crash/ to [2].

Please indicate which extensions/plugins do you have enabled; and if
this crash is reproducible describe the steps that lead to it (it is
very important for us to have a test case for each crash).

This will greatly aid us in tracking down your problem.

Thanks in advance.

H. Montoliu

[1] https://wiki.ubuntu.com/MozillaTeam/Bugs
[2] https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/127679/+addcomment

[Thene (thene)]

Hi Hilario,

I've attached the Crash Report. In my initial Bug Description, I included parts of the Crash Report (the Crash Report is over 9MB) & the Backtrace.

Thunderbird works fine, until I try to 1) Send a new email or 2) Reply to an email & send.

I am able to Compose an email with no issue. When I press Send, the Sending Messages progress box appears, then Thunderbird either 1) closes instantly or 2) closes after a few seconds.

It occurred suddenly in 1.5.
I upgraded to 2.0.0.4 & it happened exactly the same way.
I've tried uninstalling & reinstalling, with the same result.
Starting Thunderbird in Safe Mode, same result.

Using gdb, Thunderbird actually hangs & doesn't close. I can Force Quit by clicking the Close Window X.

It happens exactly the same way each time, only when I try to Send Mail. Other than that, I am able to Check Mail, make new folders, move emails around etc. without issue.

Prior to this it was working fine.

I had installed the Mailbox Alert 0.12 Extension some time ago, but I didn't end up using it, so it's disabled. I didn't encounter any problems with Thunderbird when I installed it.

Please let me know if there's anything else I can add or that I may've missed.

With Thanks,
Thene

[Ron Crump (ron-crump)]

Can I just second this bug report?
I too am running 64-bit Ubuntu 7.04., thunderbird 1.5.0.12.
I'm pretty sure the problem has started recently - maybe after an update to the Update Manager.
Do you want me to post my crash file to the above link?
Thanks,
Ron Crump

[Mark Richardson (mark-richardson)]

yeh I have had exactly the same symptoms - had to go back to evolution.
surely not a Novell conspiracy :)

Will try and add my crash report when I am back in my office.

[Ron Crump (ron-crump)]

Here is my gzip'd file from /var/crash.
Ron.

[Thene (thene)]

Version 2.0.0.6 seems to be working now.

Thunderbird sends mail without closing or hanging.

[Przemek K. (azrael)]

I'm closing this bug based on the last comment saying that 2.0.0.6 fixed the issue.
Also please note that Feisty is EOL now.
If you still have problems, please test the latest version of Ubuntu and report a new bug.