[Asus M4N98TD EVO] USB devices stop working

[Brandon Ingalls]

For the last few weeks I have been having this issue where my usb devices stop working. I have a Razer keyboard which is baclkit -- the lights stay on but none of the keys seem to do anything when the problem happens. If I unplug the keyboard and plug it back into any usb port it does not turn on at all. When the keyboard goes out and I unplug my mouse then plug it back in my mouse stays off. My computer becomes unusable untill I preform a restart. Looking at my logs the only thing I see that seems to be consistant when this occurs are lines like the following...

[170244.083644] delay: estimated 432, actual 96
[170245.328423] delay: estimated 432, actual 96
[170247.707100] delay: estimated 432, actual 96
[170254.402556] delay: estimated 432, actual 96
[170254.810155] delay: estimated 432, actual 96
[170255.472507] delay: estimated 432, actual 96

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Description: Ubuntu 13.10
Release: 13.10

---

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-15-generic 3.11.0-15.23
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
Date: Sun Jan 26 13:22:23 2014
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=08c3c74f-e46e-4643-a70f-9362422b4b57
InstallationDate: Installed on 2014-01-19 (7 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: System manufacturer System Product Name
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic root=/dev/mapper/Root0 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-15-generic N/A
 linux-backports-modules-3.11.0-15-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/14/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4N98TD EVO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 2.00
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd04/14/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4N98TDEVO:rvrRev2.00:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Quinn Balazs (qbalazs)]

Could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.13

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Brandon Ingalls (brandoningalls)]

I installed and attempted to use 3.13.0-031300 but I was unable to login to my account graphically making the computer completely useless for my work. I let the machine run for 20 mins or so and the keyboard still worked, but at times with the current kernel the machine will go a day without the issue showing up -- this is time I can't spend without access to my computer.

[penalvch (penalvch)]

Brandon Ingalls, would testing Trusty provide a more usable testing environment via http://cdimage.ubuntu.com/daily-live/current/ ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]