Optimum Silverlight App doesn't work

[Michael Müller]

Pipelight correctly installed for me and works fine on the following sites:
http://www.iis.net/media/experiencesmoothstreaming
http://bubblemark.com/silverlight2.html

However, at http://preview.optimum.net/laptop , the applet loads and says "Retrieving required information" on a black screen. Then it just goes blank. I have microsoft fonts installed and accepted the agreement ( https://answers.launchpad.net/pipelight/+faq/2441 )

[Michael Müller (mqchael)]

Hi Daniel,

since I do not have access to this service I need some more information to address this problem. Please attach a log containing the wine debug messages. To create one, close all your browser windows and start your browser from a terminal in the following way:

firefox 2> pipelight-log.txt

You can replace firefox with google-chrome or chromium-browser if you want. Simply attach pipelight-log.txt after you reproduced the problem. Moreover it would be nice if you tell us which distribution you are using.

Michael

[Daniel Centore (dcentore)]

I am using Ubuntu 13.10

[Michael Müller (mqchael)]

Hi,

there is one line in your log which indicates that this service tries to use a higher DRM level which does not work with Wine and Silverlight 5.1:

fixme:quartz:AMCertifiedOutputProtection_KeyExchange (0x5e4d7ac/0x5e4d5b8)->(0x66d510, 0x66d4ec, 0x66d4f8) stub

Can you try to use Silverlight 5.0 instead and check whether it works then? You can change to Silverlight 5.0 by executing:

sudo pipelight-plugin --disable silverlight --enable silverlight5.0

Michael

[Daniel Centore (dcentore)]

Still no good; exact same result. I've attached the updated log.

[Mateusz Jończyk (mat-jonczyk)]

There is still this fixme in the output. Could You check with silverlight 4.0?

[Mateusz Jończyk (mat-jonczyk)]

sudo pipelight-plugin --disable silverlight5.0 --enable silverlight4.0

[Sebastian Lackner (slackner)]

The last command is not completely correct, it should be:

sudo pipelight-plugin --disable silverlight5.0 --enable silverlight4

[Daniel Centore (dcentore)]

A notification pops up telling me that the version of silverlight is too old for the website.

Screenshot: http://i.imgur.com/KXKOyuf.png

[Michael Müller (mqchael)]

This seems to be a duplicate of the 6030 bug.