crashed after install ubuntu and then click contuine testing

Bug #1265417 reported by William Hollocks
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Installer crashed on ubuntu installer after i clicked to continue testing ubuntu.
ubuntu version 12.04.03LTE

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubiquity 2.10.26
ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
Uname: Linux 3.8.0-29-generic i686
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: i386
CasperVersion: 1.315.1
Date: Wed Jan 1 21:35:14 2014
LiveMediaBuild: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release i386 (20130820.1)
MarkForUpload: True
ProcEnviron:
 TERM=unknown
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
William Hollocks (wahollocks) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote : Traceback

Exception during installation:
Jan 2 02:35:08 ubuntu plugininstall.py: Traceback (most recent call last):
Jan 2 02:35:08 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1730, in <module>
Jan 2 02:35:08 ubuntu plugininstall.py: install.run()
Jan 2 02:35:08 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 55, in wrapper
Jan 2 02:35:08 ubuntu plugininstall.py: func(self)
Jan 2 02:35:08 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 163, in run
Jan 2 02:35:08 ubuntu plugininstall.py: self.configure_apt()
Jan 2 02:35:08 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 630, in configure_apt
Jan 2 02:35:08 ubuntu plugininstall.py: raise install_misc.InstallStepError("AptSetup failed with code %d" % ret)
Jan 2 02:35:08 ubuntu plugininstall.py: InstallStepError: AptSetup failed with code 141
Jan 2 02:35:08 ubuntu plugininstall.py:

tags: added: installer-crash
Changed in ubiquity (Ubuntu):
importance: Undecided → High
Revision history for this message
Brian Murray (brian-murray) wrote :

It appears that there were errors communicating with your disk drives:

Jan 2 02:35:08 ubuntu kernel: [ 4187.536088] ata3: SATA link down (SStatus 0 SControl 310)
Jan 2 02:35:08 ubuntu kernel: [ 4187.552074] ata3: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen t4
Jan 2 02:35:08 ubuntu kernel: [ 4187.552081] ata3: irq_stat 0x00000040, connection status changed
Jan 2 02:35:08 ubuntu kernel: [ 4187.552085] ata3: SError: { DevExch }
Jan 2 02:35:08 ubuntu kernel: [ 4187.552095] ata3: limiting SATA link speed to 1.5 Gbps
Jan 2 02:35:08 ubuntu kernel: [ 4187.552101] ata3: hard resetting link
Jan 2 02:35:09 ubuntu kernel: [ 4188.628075] ata3: SATA link down (SStatus 0 SControl 310)

affects: ubiquity (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1265417

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Can you see if this bug also exists with the latest development release, which can be downloaded from:

http://cdimage.ubuntu.com/daily-live/current/

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-stable-key
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