10de:0653 [Asus K70IO] System crashes (freezes) while LibreOffice is running

[Hotteterre]

On Ubuntu 13.10 with Nvidia proprietary drivers, if any of LibreOffice applications is running, after a while the system freezes.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-15-generic 3.11.0-15.23
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CheckboxSubmission: 99cf2ef54ffbe2870a0a50494c3da3f0
CheckboxSystem: b8f3ec504801f13fc208edb5c785b099
Date: Mon Dec 16 00:46:03 2013
HibernationDevice: RESUME=UUID=fe903fed-1cbb-439e-b68c-f525d022bbde
InstallationDate: Installed on 2010-08-26 (1207 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: ASUSTeK Computer Inc. K70IO
MarkForUpload: True
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=4e4f6207-dfd7-44b5-b5a3-f53a6ae0a17f ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-15-generic N/A
 linux-backports-modules-3.11.0-15-generic N/A
 linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-10-01 (75 days ago)
WifiSyslog:
 Dec 16 00:22:59 luca-laptop NetworkManager[902]: <warn> nl_recvmsgs() error: (-33) Dump inconsistency detected, interrupted
 Dec 16 00:28:59 luca-laptop NetworkManager[902]: <warn> nl_recvmsgs() error: (-33) Dump inconsistency detected, interrupted
 Dec 16 00:35:13 luca-laptop kernel: [ 1081.998640] perf samples too long (5003 > 5000), lowering kernel.perf_event_max_sample_rate to 25000
dmi.bios.date: 09/11/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 216
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K70IO
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr216:bd09/11/2009:svnASUSTeKComputerInc.:pnK70IO:pvr1.0:rvnASUSTeKComputerInc.:rnK70IO:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
dmi.product.name: K70IO
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Hotteterre (luca-rossetto)]

Dear Christopher, thank you very much for you reply! I beg pardon for responding so late - I could not try your suggestion until now.
I updated the BIOS: now - from what I could see - LibreOffice seems not freezing the system anymore, but 'simply' crash Compiz.

Giving in a terminal the command
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

I obtained the following output:
220
06/23/2010

Trying to play around with LibreOffice options, I could however observe that my problem seems related to the use of the sidebar: after deactivating the latter, crashes and freezes seems to be disappeared... Well, until now.
From what I could see, I'm induced to think the bug is actually related to Compiz - likely, to its management ot the Nvidia graphic card.

[penalvch (penalvch)]

Hotteterre, thank you for updating your BIOS. Could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg REPLACE-WITH-BUG-NUMBER

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Hotteterre (luca-rossetto)]

Can I test frome live release? I cannot upgrade this computer, it's the one on which I work...

[penalvch (penalvch)]

Hotteterre, live environment would be fine.

[Hotteterre (luca-rossetto)]

I had no time to make the test yet, but I am now able to circustantiate the issue: crash and freezes only occur when LibreOffice is started opening a precedently created document! Starting from a new document - or from the LibreOffice loader - and then opening the existent file, all works flawlessy.

[Hotteterre (luca-rossetto)]

...well, all work better. Some crash occurs, but no freezes...

[penalvch (penalvch)]

Hotteterre, what crashes specifically? Just the LibreOffice program, you get auto-logged out, etc.?

[Hotteterre (luca-rossetto)]

No, Compiz crashes: the window lose decorations, Unity sidebar disappears... LibreOffice and the other running programs continue to work. I've to restart Unity from the command line.

[penalvch (penalvch)]

Hotteterre, could you please capture the crash via https://help.ubuntu.com/community/DebuggingSystemCrash ?

[Hotteterre (luca-rossetto)]

Last LibreOffice 4.2 release resolved the bug! Thanks for your patience, Christopher - I close the report.