[IBM eserver xSeries 345] Intermittent server crash

[Erick Alberto Pérez Zamudio]

The server just display the error message https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1255797/+attachment/3919170/+files/error-server.jpeg and it froze so we have to restart it in order to access the server again, this bug occurs in random days (it could pass 5 days or 2 weeks to occur again), We're using this server as email so you can imagine how critical has become this issue.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-25-generic-pae 2.6.32-25.44
Regression: No
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.32-25.44-generic-pae 2.6.32.21+drm33.7
Uname: Linux 2.6.32-25-generic-pae i686
AlsaDevices: Error: command ['ls', '-l', '/dev/snd/'] failed with exit code 2: ls: cannot access /dev/snd/: No such file or directory
AplayDevices: aplay: device_list:223: no soundcards found...
Architecture: i386
ArecordDevices: arecord: device_list:223: no soundcards found...
Date: Wed Nov 27 19:39:25 2013
Frequency: Once every few days.
InstallationMedia: Ubuntu-Server 10.04 LTS "Lucid Lynx" - Release i386 (20100427)
Lsusb:
 Bus 001 Device 002: ID 059b:0370 Iomega Corp.
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: IBM eserver xSeries 345 -[8670M1X]-
PciMultimedia:

ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.32-25-generic-pae root=UUID=e3fd61ac-4c1b-45c1-a86e-6b43969e860e ro quiet
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=es_MX.UTF-8
SourcePackage: linux
dmi.bios.date: 06/30/2004
dmi.bios.vendor: IBM
dmi.bios.version: -[GEE157CUS-1.17]-
dmi.board.vendor: IBM
dmi.chassis.asset.tag: ��������������������������������
dmi.chassis.type: 17
dmi.chassis.vendor: IBM
dmi.modalias: dmi:bvnIBM:bvr-[GEE157CUS-1.17]-:bd06/30/2004:svnIBM:pneserverxSeries345-[8670M1X]-:pvr:rvnIBM:rn:rvr:cvnIBM:ct17:cvr:
dmi.product.name: eserver xSeries 345 -[8670M1X]-
dmi.sys.vendor: IBM

[Seth Arnold (seth-arnold)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Seth Arnold (seth-arnold)]

I saw some errors in dmesg about your NICs, but I don't know if these are why you've filed the bug report; can you add some details about what you're seeing?

Thanks

[Brad Figg (brad-figg)]

This change was made by a bot.

[Erick Alberto Pérez Zamudio (erick-perez)]

Actually don't know, the server just display this message (img attached) and it froze so we have to restart it in order to access the server again, this bug occurs in random days (it could pass 5 days or 2 weeks to occur again), We're using this server as email so you can imagine how critical has become this issue

Thanks in advance for the help

[penalvch (penalvch)]

Erick Alberto Pérez Zamudio, as per http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-43902 an update is available for your BIOS (1.21). If you update to this during your maintenance window following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]