E-Mail sending problems are invisible in user interface

[Martin]

 1) Steps to reproduce the issue you have observed

    A project issue with multiple followers exist. Add a message ("send message") to the project issue. The SMTP server does, however, not accept more than five emails in a row.

 2) The result you observed

    Because my email server throttles the incoming emails, only half of the recipients actually got the message. There was no error message in the web user interface, and the message is shown as if it were sent to all followers. One of the persons who did not get an important information got angry, another one very sad.

 3) The result you expected

    If there are problems sending out emails, I need to be informed as a user. If I know, that another person could not be informed by email, I can still try to phone them etc.

 4) The platform you are using (and browser version, if relevant)

    Debian, MTA is a Microsoft product, AFAIK.

 5) The OpenERP version you are using

    7.0-20131126-0026

[Olivier Dony (Odoo) (odo-openerp)]

Similarly to your other bug 1255611, this is considered a feature rather than a bug: the emails are internally queued inside OpenERP and in many cases the delivery is not synchronous (though there are exceptions), so it is not possible to offer direct user feedback. In order to offer a consistent experience to the users (and spare them the technical details of mail config/maintenance), the internal details of the mail delivery is completely hidden from them.

It is the responsibility of the system administrator to properly configure the outgoing SMTP details and watch the state of the queue for any failed deliveries (/Settings/Technical/Emails/Emails)

Hope this helps,

[Giorgio di Napoli (notbossgroup)]

Sorry Olivier,

but i have hardly to disagree. An interface where you do an action, this action fails and no one get informed is bad.

What is if the mail server is down? Shall the Administrator look all the time, if the mails are processed?

Normally the user should get an error and contact then the administrator.

[Martin (debacle)]

If the user is not informed about any system problems, how is the admin informed? Do they get an email? How do they get an email, if the communication with the SMTP server is broken?

The page mentioned by you (/Settings/Technical/Emails/Emails) works, but only after removing the "outgoing" and setting the "failed" filter. But this cannot even be bookmarked, which doesn't make things easier. In any case, the admin must be informed, that they have to look there.