The was in the install process and crash

[Wesley Vanitou]

I don't know why but during the everynight when i try to make a update it's crazy slow but my web navigation still oki. And that's waht happen yesterday i try to install the new ubuntu but the download package process was so slow it crash the install. I live in Guadeloupe. Maybe it's because my provider i don't know.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: ubiquity 2.15.26
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
CasperVersion: 1.336ubuntu1
Date: Sat Nov 23 07:51:11 2013
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Ubuntu Foundations Team Bug Bot (crichton)]

Exception during installation:
Nov 23 02:59:42 ubuntu /plugininstall.py: Traceback (most recent call last):
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1780, in <module>
Nov 23 02:59:42 ubuntu /plugininstall.py: install.run()
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 78, in wrapper
Nov 23 02:59:42 ubuntu /plugininstall.py: func(self)
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 253, in run
Nov 23 02:59:42 ubuntu /plugininstall.py: self.remove_extras()
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1465, in remove_extras
Nov 23 02:59:42 ubuntu /plugininstall.py: cache = Cache()
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/lib/python3/dist-packages/apt/cache.py", line 105, in __init__
Nov 23 02:59:42 ubuntu /plugininstall.py: self.open(progress)
Nov 23 02:59:42 ubuntu /plugininstall.py: File "/usr/lib/python3/dist-packages/apt/cache.py", line 150, in open
Nov 23 02:59:42 ubuntu /plugininstall.py: self._cache = apt_pkg.Cache(progress)
Nov 23 02:59:42 ubuntu /plugininstall.py: SystemError: E:Unable to parse package file /target/var/lib/apt/lists/gp.archive.ubuntu.com_ubuntu_dists_saucy_universe_binary-amd64_Packages (1), E:The package lists or status file could not be parsed or opened.
Nov 23 02:59:42 ubuntu /plugininstall.py:

[N1ck 7h0m4d4k15 (nicktux)]

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at http://askubuntu.com or http://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Best Regards
 NikTh

[Brian Murray (brian-murray)]

This is definitely an issue with the installer communicating with your mirror of the Ubuntu archive. In the log file we can see the following:

Nov 23 02:58:29 ubuntu in-target: Ign http://gp.archive.ubuntu.com saucy-backports/universe Translation-en_US
Nov 23 02:58:29 ubuntu in-target: Fetched 27.8 MB in 3h 0min 29s (2,564 B/s)
Nov 23 02:58:29 ubuntu in-target: W: Failed to fetch gzip:/var/lib/apt/lists/partial/gp.archive.ubuntu.com_ubuntu_dists_saucy_main_source_Sources Encountered a section with no Package: header
Nov 23 02:58:29 ubuntu in-target:
Nov 23 02:58:29 ubuntu in-target: W: Failed to fetch gzip:/var/lib/apt/lists/partial/gp.archive.ubuntu.com_ubuntu_dists_saucy_universe_source_Sources Encountered a section with no Package: header
Nov 23 02:58:29 ubuntu in-target:
Nov 23 02:58:29 ubuntu in-target: W: Failed to fetch gzip:/var/lib/apt/lists/partial/gp.archive.ubuntu.com_ubuntu_dists_saucy_main_binary-i386_Packages Encountered a section with no Package: header
Nov 23 02:58:29 ubuntu in-target:
Nov 23 02:58:29 ubuntu in-target: E: Some index files failed to download. They have been ignored, or old ones used instead.

You might try installing without choosing to install updates from the internet. (I believe that is one of the first questions in the installer.)