printer has stopped working. "Filter failed"

Bug #1250407 reported by Teo
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

My printer was working fine until yesterday.

A printing job was interrupted with a good reason because I disconnected the usb. However, I then reconnected the printer and rebooted, and cancelled the pending job.

Now the printer doesn't print any more.
Whenever I try, the printer icon appears in the notification area, and if I click on it, the printer is listed as "paused".
If I select it, the "Document print status" shows the job as "pending".

If I go to "Printers", the printer is shown with a green checkmark. If I double click it to see "Printer Properties", under the "Settings" tab, under "Printer State" it says: "Stopped - Filter failed"

Unplugging and replugging the printer doesn't fix the issue, nor does turning it off and on again, cancelling and restarting the printing job.

$ cat /var/log/cups/error_log
W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: cups 1.6.2-1ubuntu5
ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
Uname: Linux 3.8.0-33-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
CupsErrorLog:
 W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
 W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
 W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
 W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
Date: Tue Nov 12 12:12:33 2013
InstallationDate: Installed on 2013-10-11 (31 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for hp: hp:/usb/DeskJet_940C?serial=MY17O671S5BH
MachineType: Acer Aspire V3-571G
MarkForUpload: True
Papersize: a4
PpdFiles: hp: HP Deskjet 940c, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-33-generic root=UUID=5830b30e-69e8-4bb4-8a2b-bc2b43c7414a ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2012
dmi.bios.vendor: Acer
dmi.bios.version: V2.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: VA50_HC_CR
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.07
dmi.modalias: dmi:bvnAcer:bvrV2.07:bd10/15/2012:svnAcer:pnAspireV3-571G:pvrV2.07:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnAcer:ct10:cvrV2.07:
dmi.product.name: Aspire V3-571G
dmi.product.version: V2.07
dmi.sys.vendor: Acer

Revision history for this message
Teo (teo1978) wrote :
Revision history for this message
Teo (teo1978) wrote :

By the way the errors in the log are of around 10:30 am, but the last attempts to connect it and print have been after 12:10 pm.

Revision history for this message
Teo (teo1978) wrote :

I "fixed" the issue by running hp-setup. It "discovered" the printer, created a new instance of the printer, I deleted the old one, and the new one works.

Anyway it's ridiculous that an existing printer just breaks.

I'll confirm the bug as I think there's enough information in the report to address it, and there's no point in waiting for somebody else to stumble on the same issue _and_ on the bug report.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Miguel Angelo Mello (miguelangelomello) wrote :

Im my case, it was due to missing libraries as shown by cups error log fragment:

D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/watermarkfilter: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/rastertoprinterbin: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory

Pay attention if your printer driver is 32 or 64 bit, so you should install the right libraries arch.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Teo,

Probably you just needed to Resume (unpause) the printer (right-clicking the printer in system-config-printer and selecting Enabled or Resume printer in the cups webinterface) to make it work again, can you try?

Thanks in advance,
Pascal

Changed in cups (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
teo1978 (teo8976) wrote :

@5 I can't try, because as I already mentioned, I fixed the issue long ago by reinstalling the printer.

However, I can see how the printer icon looks like if I unckeck the "enabled" item in the context menu: a "pasue"-like symbol show up over the printer, and this was NOT the case when the bug happened.

Also note I had rebooted several times, and switched the printer off and on, and disconnected and reconnected it. All of these should definitely reset whatever printer status needs to reset, and if they don't, something is broken.

So whether or not manually "resuming" the printer would work (which I'm 99% sure it wouldn't, as it was not shown as paused), that doesn't in any case change the fact that this is a bug.

Changed in cups (Ubuntu):
status: Incomplete → Confirmed
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