printer has stopped working. "Filter failed"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
My printer was working fine until yesterday.
A printing job was interrupted with a good reason because I disconnected the usb. However, I then reconnected the printer and rebooted, and cancelled the pending job.
Now the printer doesn't print any more.
Whenever I try, the printer icon appears in the notification area, and if I click on it, the printer is listed as "paused".
If I select it, the "Document print status" shows the job as "pending".
If I go to "Printers", the printer is shown with a green checkmark. If I double click it to see "Printer Properties", under the "Settings" tab, under "Printer State" it says: "Stopped - Filter failed"
Unplugging and replugging the printer doesn't fix the issue, nor does turning it off and on again, cancelling and restarting the printing job.
$ cat /var/log/
W [12/Nov/
W [12/Nov/
W [12/Nov/
W [12/Nov/
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: cups 1.6.2-1ubuntu5
ProcVersionSign
Uname: Linux 3.8.0-33-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
CupsErrorLog:
W [12/Nov/
W [12/Nov/
W [12/Nov/
W [12/Nov/
Date: Tue Nov 12 12:12:33 2013
InstallationDate: Installed on 2013-10-11 (31 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for hp: hp:/usb/
MachineType: Acer Aspire V3-571G
MarkForUpload: True
Papersize: a4
PpdFiles: hp: HP Deskjet 940c, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2012
dmi.bios.vendor: Acer
dmi.bios.version: V2.07
dmi.board.
dmi.board.name: VA50_HC_CR
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.
dmi.modalias: dmi:bvnAcer:
dmi.product.name: Aspire V3-571G
dmi.product.
dmi.sys.vendor: Acer
By the way the errors in the log are of around 10:30 am, but the last attempts to connect it and print have been after 12:10 pm.