Kernel causes HDMI Audio, network cards to stop working

Bug #1250363 reported by Dakoshodi
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I noticed when i restarted my laptop (HP 630 after installing the latest stable linux kernel (linux-image-13.110.13-generic:amd64 13.11.0-13.20), there was no sound, i could not connect to the internet via either cable or wireless and the graphics was slow. On further inspection i found out no network manager displayed "network devices available" and there was a dummy output in sound settings.

After searching the internet i came across this link ---> http://askubuntu.com/questions/294016/no-sound-in-ubuntu-13-04-only-dummy-output-device-listed
After following the instruction and choosing an earlier version of kernel (3.11.0-12-generic), all the issues were resolved. I have ubuntu 13.10 installed.
Below is the comment that helped. Hope this is helpful in some way to deal with the issue with the latest kernel.

"I also had it - Does sound work before reboot after one update? If yes it is probably the same.
It's bug related to kernel 3.8.0-18.

Run uname -r to check your version of Kernel. If it is 3.8.0-18-generic - try next steps
Reboot and in GRUB select Advanced options
Chose Ubuntu with Kernel ... (Any before -18)
Also you can subscribe this bug at Launchpad, I hope they will fix it soon"
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: akoshodi 2460 F.... pulseaudio
 /dev/snd/controlC0: akoshodi 2460 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=81c678ce-b670-40a5-a31f-adab1f716c43
InstallationDate: Installed on 2013-10-25 (17 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 002: ID 04f2:b2f4 Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Hewlett-Packard HP 655 Notebook PC
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=12b5056c-0b3a-4453-b2ef-a8a558fad324 ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 04/27/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.02
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1885
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 66.11
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.02:bd04/27/2012:svnHewlett-Packard:pnHP655NotebookPC:pvr0793100000205210002620100:rvnHewlett-Packard:rn1885:rvr66.11:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 655 Notebook PC
dmi.product.version: 0793100000205210002620100
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Dakoshodi (akoshodi) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1250363

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: saucy
Revision history for this message
Dakoshodi (akoshodi) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Dakoshodi (akoshodi) wrote : BootDmesg.txt

apport information

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Dakoshodi (akoshodi) wrote : CRDA.txt

apport information

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Dakoshodi (akoshodi) wrote : CurrentDmesg.txt

apport information

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Dakoshodi (akoshodi) wrote : IwConfig.txt

apport information

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Dakoshodi (akoshodi) wrote : Lspci.txt

apport information

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Dakoshodi (akoshodi) wrote : ProcCpuinfo.txt

apport information

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Dakoshodi (akoshodi) wrote : ProcEnviron.txt

apport information

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Dakoshodi (akoshodi) wrote : ProcInterrupts.txt

apport information

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Dakoshodi (akoshodi) wrote : ProcModules.txt

apport information

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Dakoshodi (akoshodi) wrote : PulseList.txt

apport information

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Dakoshodi (akoshodi) wrote : RfKill.txt

apport information

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Dakoshodi (akoshodi) wrote : UdevDb.txt

apport information

Revision history for this message
Dakoshodi (akoshodi) wrote : UdevLog.txt

apport information

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Dakoshodi (akoshodi) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Dakoshodi (akoshodi) wrote :

Done. Ran the command from the kernel i got working because the i can't connect to the internet with the 13.11.0-13 kernel.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-trusty/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Dakoshodi (akoshodi)
tags: added: kernel-fixed-upstream
tags: removed: apport-collected saucy
Revision history for this message
Dakoshodi (akoshodi) wrote :

The latest upstream kernel fixed the bug.

Thanks for the quick response.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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