Ubuntu
foomatic-filters package

foomatic fails printing from Windows Client using Word

Bug #1249265 reported by Konrad Hofer
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
foomatic-filters (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

E [08/Nov/2013:10:50:38 +0100] [Job 13216] Job stopped due to filter errors; please consult the error_log file for details.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] The following messages were recorded from 10:50:38 to 10:50:38
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Job restarted by user.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] job-sheets=none,none
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[0]="3352"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[1]="13216"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[2]="user"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[3]="Microsoft Word - xxxx.docx"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[4]="1"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[5]="job-uuid=urn:uuid:5ea47311-30c9-3882-4fd4-9e93e0f1c443 job-originating-host-name=10.7.129.129 time-at-creation=1383769469 time-at-processing=1383904238"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] argv[6]="/var/spool/cups/d13216-001"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[8]="HOME=/var/spool/cups/tmp"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[10]="<email address hidden>"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[11]="SOFTWARE=CUPS/1.5.3"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[13]="USER=root"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[14]="CUPS_SERVER=/var/run/cups/cups.sock"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[15]="CUPS_ENCRYPTION=IfRequested"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[16]="IPP_PORT=631"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[17]="CHARSET=utf-8"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[18]="LANG=it.UTF-8"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[19]="PPD=/etc/cups/ppd/3352.ppd"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[20]="RIP_MAX_CACHE=128m"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[21]="CONTENT_TYPE=application/vnd.cups-postscript"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[22]="DEVICE_URI=socket://10.10.xx.xx"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[23]="PRINTER_INFO=Ricoh Aficio MP 3352"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[24]="PRINTER_LOCATION=XXX"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[25]="PRINTER=3352"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[26]="PRINTER_STATE_REASONS=none"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[27]="CUPS_FILETYPE=document"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[28]="FINAL_CONTENT_TYPE=printer/3352"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] envp[29]="AUTH_I****"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Started filter /usr/lib/cups/filter/gziptoany (PID 20350)
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Started filter /usr/lib/cups/filter/foomatic-rip (PID 20351)
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Started backend /usr/lib/cups/backend/socket (PID 20352)
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Restarted by "admin".
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: +connecting-to-device
D [08/Nov/2013:10:50:38 +0100] [Job 13216] foomatic-rip version 4.0.16.253 running...
D [08/Nov/2013:10:50:38 +0100] [Job 13216] called with arguments: '13216', 'user', 'Microsoft Word - xxxx.docx', '1', 'job-uuid=urn:uuid:5ea47311-30c9-3882-4fd4-9e93e0f1c443 job-originating-host-name=10.7.129.129 time-at-creation=1383769469 time-at-processing=1383904238'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Getting input from file
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Parsing PPD file ...
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option ColorSpace
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option OptionTray
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option InnerTray2
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option ShiftTray
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Finisher
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Looking up "10.10.32.129"...
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Resolution
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIPaperPolicy
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option PageSize
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option ImageableArea
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option PaperDimension
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option InputSlot
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option LeadingEdge
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Duplex
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Collate
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIPrintMode
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RPSDitherType
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Rimagesm
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option MediaType
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option OutputBin
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option StapleLocation
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIPunch
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIRotateBy180
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIOrientOvr
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIWatermark
D [08/Nov/2013:10:50:38 +0100] [Job 13216] hrDeviceDesc="RICOH Aficio MP 3352"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIWMText
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIwmFont
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIwmSize
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIwmAngle
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option RIwmTextStyle
D [08/Nov/2013:10:50:38 +0100] [Job 13216] prtMarkerColorantValue.1.1 = "black"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option ScreenProc
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option JobType
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option LockedPrintPassword
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option DocServerPassword
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ATTR: marker-colors=#000000
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ATTR: marker-names='"Toner"'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ATTR: marker-types=toner
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ATTR: marker-levels=-1
D [08/Nov/2013:10:50:38 +0100] [Job 13216] new_supply_state=0, change_state=ffff
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -developer-low-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -developer-empty-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -marker-supply-low-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -marker-supply-empty-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -opc-near-eol-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -opc-life-over-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -toner-low-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -toner-empty-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option UserCode
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option Font
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Added option ColorSep
D [08/Nov/2013:10:50:38 +0100] [Job 13216] new_state=0, change_state=ffff
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -media-low-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -media-empty-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -door-open-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -media-jam-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -input-tray-missing-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -output-tray-missing-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -marker-supply-missing-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -output-area-almost-full-report
D [08/Nov/2013:10:50:38 +0100] [Job 13216] STATE: -output-area-full-warning
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Parameter Summary
D [08/Nov/2013:10:50:38 +0100] [Job 13216] -----------------
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Spooler: cups
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Printer: 3352
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Shell: /bin/bash
D [08/Nov/2013:10:50:38 +0100] [Job 13216] PPD file: /etc/cups/ppd/3352.ppd
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ATTR file:
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Printer model: Ricoh Aficio MP 3352 PS
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Options: job-uuid=urn:uuid:5ea47311-30c9-3882-4fd4-9e93e0f1c443 job-originating-host-name=10.7.129.129 time-at-creation=1383769469 time-at-processing=1383904238
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Job title: Microsoft Word - xxx.docx
D [08/Nov/2013:10:50:38 +0100] [Job 13216] File(s) to be printed:
D [08/Nov/2013:10:50:38 +0100] [Job 13216] <STDIN>
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Ghostscript extra search path ('GS_LIB'): /usr/share/cups/fonts
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Printing system options:
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Pondering option 'job-uuid=urn:uuid:5ea47311-30c9-3882-4fd4-9e93e0f1c443'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Unknown option job-uuid=urn:uuid:5ea47311-30c9-3882-4fd4-9e93e0f1c443.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Pondering option 'job-originating-host-name=10.7.129.129'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Unknown option job-originating-host-name=10.7.129.129.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Pondering option 'time-at-creation=1383769469'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Unknown option time-at-creation=1383769469.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Pondering option 'time-at-processing=1383904238'
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Unknown option time-at-processing=1383904238.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Options from the PPD file:
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ================================================
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] File: <STDIN>
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ================================================
D [08/Nov/2013:10:50:38 +0100] [Job 13216]
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Cannot process "<STDIN>": Unknown filetype.
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Process is dying with "Could not print file <STDIN>
D [08/Nov/2013:10:50:38 +0100] [Job 13216] ", exit stat 2
D [08/Nov/2013:10:50:38 +0100] [Job 13216] Cleaning up...
D [08/Nov/2013:10:50:38 +0100] [Job 13216] backendWaitLoop(snmp_fd=5, addr=0x7f965a8d49b8, side_cb=0x7f9658765180)
D [08/Nov/2013:10:50:38 +0100] [Job 13216] End of messages
D [08/Nov/2013:10:50:38 +0100] [Job 13216] printer-state=3(idle)
D [08/Nov/2013:10:50:38 +0100] [Job 13216] printer-state-message="/usr/lib/cups/filter/foomatic-rip failed"
D [08/Nov/2013:10:50:38 +0100] [Job 13216] printer-state-reasons=none

Revision history for this message
Konrad Hofer (konrad.hofer) wrote :

uname -srvmpi
Linux 3.2.0-54-generic #82-Ubuntu SMP Tue Sep 10 20:08:42 UTC 2013 x86_64 x86_64 x86_64

lsb_release -rd
Description: Ubuntu 12.04.3 LTS
Release: 12.04

dpkg -l | grep foomatic
ii foomatic-db 20120322-0ubuntu1 OpenPrinting printer support - database
ii foomatic-db-engine 4.0.8-2ubuntu1 OpenPrinting printer support - programs
ii foomatic-filters 4.0.16-0ubuntu0.2 OpenPrinting printer support - filters

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems for a job of this type.

Changed in foomatic-filters (Ubuntu):
status: New → Incomplete
Revision history for this message
Konrad Hofer (konrad.hofer) wrote :

Followed instructions above, but did not get a problem printing. Maybe because I used libreoffice instead of MS Word.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

How did you get this bug in the first place? Are you able to reproduce that exact scenario?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for foomatic-filters (Ubuntu) because there has been no activity for 60 days.]

Changed in foomatic-filters (Ubuntu):
status: Incomplete → Expired
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