touchpad detected as ImExPS/2 Generic Explorer Mouse

Bug #1248730 reported by Lisa Cantwell
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After installing Ubuntu 13.10 I'm unable to get the OS to register the touchpad. I haven't installed Ubuntu on this machine before, so I don't know if the problem is only related to this version.

I have tried installing the psmouse alps 1.3 drivers using this guide http://forums.debian.net/viewtopic.php?f=16&t=95940, but this has not changed the recognition of the touchpad.
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lisa 1363 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=a1bc45a3-e4c6-40e2-b02f-44be31bf0859
InstallationDate: Installed on 2013-11-03 (2 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Intel Corporation D15
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic.efi.signed root=UUID=89aa1f6f-f516-4280-b8f1-eefcea41dc39 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/17/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: B14T0S X64
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: D15
dmi.board.vendor: Intel Corp.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrB14T0SX64:bd06/17/2013:svnIntelCorporation:pnD15:pvr0.1:rvnIntelCorp.:rnD15:rvrFAB1:cvnIntelCorporation:ct9:cvr0.1:
dmi.product.name: D15
dmi.product.version: 0.1
dmi.sys.vendor: Intel Corporation

Revision history for this message
Lisa Cantwell (lissacantwell) wrote :
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Lisa Cantwell (lissacantwell) wrote :
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Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1248730

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: saucy
Revision history for this message
Lisa Cantwell (lissacantwell) wrote :
description: updated
description: updated
Revision history for this message
Lisa Cantwell (lissacantwell) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Lisa Cantwell (lissacantwell) wrote : BootDmesg.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : CRDA.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : CurrentDmesg.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : IwConfig.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : Lspci.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : Lsusb.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : ProcEnviron.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : ProcModules.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : PulseList.txt

apport information

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Lisa Cantwell (lissacantwell) wrote : UdevDb.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : UdevLog.txt

apport information

Revision history for this message
Lisa Cantwell (lissacantwell) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-bug-exists-upstream
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Lisa Cantwell, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please just make a comment to this.

tags: added: needs-full-computer-model needs-upstream-testing regression-potential
removed: touchpad
tags: added: kernel-bug-exists-upstream-v3.12
removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Lisa Cantwell (lissacantwell) wrote :

The bug is still present in Ubuntu 14.04 dev

penalvch (penalvch)
tags: added: trusty
Revision history for this message
penalvch (penalvch) wrote :

Lisa Cantwell, thank you for testing Trusty. Could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc3-trusty/ and advise to the results?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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