Ubuntu 13.10 64bit installer won't boot unless acpi=off on Dell Optiplex 745

[Hipolit Kwass]

I am booting live cd of Ubuntu 13.10 Desktop 64bit but it ends with kernel panic because of some issues with acpi. I tried the following:
 - when I provide parameter acpi=off it boots ok.
 - when I provide acpi=ht (or no parameter) it generates kernel panic (see the screenshot in attachment).

Moreover I can run 32bit version of Mint 15 with no acpi issues which suggests that only 64bit version is affected.

There is attachment with two subdirectories: one contains data from Ubuntu 13.10 64 bits livecd taken with acpi=off and the second taken from 32bit version Mint 15.
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2843 F.... pulseaudio
CasperVersion: 1.336ubuntu1
DistroRelease: Ubuntu 13.10
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Dell Inc. OptiPlex 745
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- acpi=off debian-installer/language=pl keyboard-configuration/layoutcode?=pl
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:

Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/26/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.6.6
dmi.board.name: 0TY565
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.6.6:bd06/26/2011:svnDellInc.:pnOptiPlex745:pvr:rvnDellInc.:rn0TY565:rvr:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 745
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1243431

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Hipolit Kwass (mgjk)]

Under default condition the installer from dvd does not even boot, so it's not possible to run the command.

All I could gather is in the included zip file according to the listing regarding acpi issues.

[Hipolit Kwass (mgjk)]

I have some new information.

This issue has something to do with processor type. I replaced nothing more but processor to Pentium Dual E2160 and suddenly x64 live cd managed to boot sucessfully. I took lspci, lshw and dmidecode of this 'upgraded' system, see attachment 'acpi-e2160.zip'.

Symmetrically, when I installed 'Intel(R) Core(TM)2 CPU 6600' into other computer (namely Optiplex 755) it stopped to boot on x64 bit version. So processor type seems to be the clue.

[penalvch (penalvch)]

Hipolit Kwass, could you please boot into the computer with the offending hardware, use the WORKAROUND acpi=off to boot into the OS, and execute at a terminal:
apport-collect 1243431

[Hipolit Kwass (mgjk)]

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[Hipolit Kwass (mgjk)]

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[Hipolit Kwass (mgjk)]

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[Hipolit Kwass (mgjk)]

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[Hipolit Kwass (mgjk)]

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[penalvch (penalvch)]

Hipolit Kwass, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please just make a comment to this.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]